Rail Operator 2

6 months ago


South West, United Kingdom South Western Railway Full time

**Who are we?**

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England and the Isle of Wight.

**Join our team and help us continue to improve quality of life, by bringing people together to get the most out of life.**

SWR is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.

**About the job**:
To lead a team of station assistants to provide a safe environment whilst delivering excellent customer service at all times. To ensure that customers are extended a welcome to the station, are kept well informed and are assisted as necessary. To ensure that all areas are kept clean and well presented.

**Your main responsibilities will be**:

- Ensure your personal safety and that of others, including that of visitors and contractors at all times
- Comply with the Rules as defined in Network Rail Group Standard, South Western Railway Employee Handbook, other regulations and Instructions, Group Standards and Legislation, undertaking periodic re-examination of competency.
- Lead and direct staff in the provision of a safe, courteous, helpful service at all times.
- Lead and direct staff in the provision of a safe, clean and well-presented customer environment, ensuring that the tasks detailed in the cleaning schedules are maintained.
- Undertake emergency procedures and implement evacuation procedures when required.
- When the Duty Station Manager is not in attendance, maintain signing on/off records for staff under your control, ensuring that members of staff are fit, capable and presentable (including the wearing of name badges) for the duty they are working.
- Ensure that arrangements are made to cover short term and late notice absences and periods of sickness.
- Ensure the safe and punctual dispatch of trains and ensure that performance records are maintained. Identify and report to your Station Manager incidents of delays to services.
- Wear uniform (including name badge) and safety clothing as supplied, ensuring that your standard of appearance complies with the company standard and is high at all times.
- Maintain security of the station premises during your booked time of attendance.
- Have an understanding of ticket & restrictions relevant to your location and line of route.
- Ensure winter precautions are carried out as per local instructions.
- Additional tasks as specified by the local manager applicable to the role.

**As a minimum, you will need to have**:

- Good general education
- Strong customer focus
- Good interpersonal skills
- Team leadership ability
- Resilience
- Supervisory experience is desirable

**Working pattern**:
Our customers need us all day, every day (except Christmas day) and as part of the stations team, you'll need to able to work shifts at all times of the day and on every day of the week.

On average you will work 37 hours per week

Monday - Saturday Earlies 0630 - 1430 // lates 1430 - 2230 // nights 2230 - 0630.
Sunday day 0630 - 1830 // Sunday night 1830 - 0630.
8 week rotating roster pattern.
1 week of nights every 4 weeks.
1 spare day (1030 - 1830 or as ordered) every 8 weeks

**The Reward**:
**There may on occasions be the opportunity to work on rest days or to do overtime. This may give the possibility of your overall pay being approximately £30,000 per annum plus regional allowance**

In return we offer a competitive salary and a variety of valuable benefits, including:

- Free duty and leisure travel on SWR services for employee
- Free leisure travel for spouse/partner and dependants (criteria dependant)
- 75% discount on many other train operating companies
- Full training and support with development
- Large range of exclusive retail offers
- Excellent pension scheme

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.



  • South West, United Kingdom South Western Railway Full time

    **Who are we?** South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England and the Isle of Wight. **Join **our** team and help us continue to improve quality of life,...


  • West Amesbury, United Kingdom Network Rail Full time

    Are you looking for a career that offers variety, challenge, and a sense of satisfaction? As an Operative and Maintenance Technician with Network Rail, you'll play a critical role in maintaining the UK's rail infrastructure. Your daily work will involve manual maintenance tasks, transporting equipment, and working closely with your team to ensure the safe...


  • West Amesbury, United Kingdom Network Rail Full time

    Brief Description You'll help keep our nation moving every single day.This is a critical part of the work we do is the daily upkeep of the rail network.As an operative you'll work outdoors in a small team, supporting essential maintenance to keep the railway running safely and smoothly for passengers and freight users.Our operative community comes from a...


  • West Amesbury, United Kingdom Network Rail Full time

    Job DescriptionWe are looking for a highly skilled Welding Operations Technician to join our team at Network Rail. In this role, you will be responsible for performing welding and other technical tasks on our railway infrastructure.About the CompanyNetwork Rail is one of the UK's leading transportation companies, responsible for maintaining and operating the...

  • Team Leader

    3 weeks ago


    West Amesbury, United Kingdom Network Rail Full time

    Brief Description You'll help keep our nation moving every single day.This is a critical part of the work we do is the daily upkeep of the rail network.From establishing safety arrangements to checking the quality of work, you'll direct and inspire the success of a team involved in everything from inspection and faulting, through to maintenance and...


  • West Amesbury, United Kingdom Network Rail Full time

    Network Rail is seeking experienced and motivated individuals to join our team as Operative and Maintenance Technicians. As a key member of our maintenance crew, you will be responsible for performing routine and non-routine maintenance tasks on the rail network, ensuring the safe and efficient operation of our trains and tracks. As an Operative and...

  • Pattern Maker

    3 weeks ago


    Newton, West Lothian, United Kingdom Progress Rail Full time

    PATTERN MAKER SOUTH QUEENSFERRY £36,500 DEPENDING ON EXPEREINCE + SHIFT ALLOWANCE 2 Shift Pattern: Days: Monday to Thursday, 06:00 – 14:00 & Friday 06:00 – 11:00 Afters: Monday to Thursday, 14:00 – 23:15 Progress Rail are looking to recruit a Pattern Maker to work in a safe and productive manner, producing new and altering existing patterns,...


  • South Queensferry, United Kingdom Progress Rail Services Uk Limited Full time

    HR BUSINESS PARTNER SOUTH QUEENSFERRY COMPETITIVE SALARY We are looking to recruit an HR Business Partner for our site in South Queensferry which is one of the most modern steel foundries in the UK.The successful candidate will be responsible for HR Functions, Employee and Labour Relations.You will be required to advise and guide Managers and Employees on...

  • Quantity Surveyor

    2 weeks ago


    South West, United Kingdom SAS Rope and Rail Ltd Full time

    Quantity Surveyor SAS Rope and Rail Ltd is seeking a hands-on experienced Quantity Surveyor with a background in Infrastructure to join our expanding Commercial team. This role will report into the Head of Commercial and ideally be located at either our Cardiff or Swindon Offices. Salary: up to £47,000 DOE + 30 days holidays + pension + bonus scheme Job...

  • Mobile Fitter

    7 months ago


    West London, United Kingdom Vp plc Full time

    Job Introduction We're looking for a plant fitter or mechanic that has experience dealing with engines, whether that be someone who has previously worked on the railway, for a tool hire company or in the motor trade. The area covered is West London & Surrey, so you'll ideally already live in or around these regions. Working pattern is Monday to Friday day...


  • West Amesbury, United Kingdom Network Rail Full time

    Railway Maintenance Specialists play a vital role in ensuring the safe and efficient operation of the rail network. As an Operative and Maintenance Technician, you will be responsible for performing demanding manual work outdoors in all conditions, at all times of the year, day or night. This includes transporting kit across tricky terrain while being...


  • West Devon, United Kingdom Arriva Rail London Ltd Full time

    We are looking for an exceptional Recruitment Consultant for Operational Roles to join our team at Arriva Rail London Ltd.As a Recruitment Consultant, you will work closely with Operational Management to identify recruitment needs and develop strategies to attract top talent. You will manage the end-to-end recruitment process, from initial contact to...


  • West Amesbury, United Kingdom Network Rail Full time

    Brief Description You'll help keep our nation moving every single day.This is a critical part of the work we do is the daily upkeep of the rail network.As a technician you'll work outdoors in a team, supporting essential maintenance to keep the railway running safely and smoothly for passengers and freight users.Our technician community comes from a variety...

  • Head of Planning

    4 days ago


    leeds, west yorkshire, United Kingdom GTS International Ltd Full time

    Job Opportunity: Head of Rail Planning Location: Nationwide (Flexible) Are you an experienced leader with a passion for rail planning and a track record of driving operational excellence? Join us as our Head of Rail Planning, where you will shape the future of planning processes, mentor a talented team, and ensure projects are delivered efficiently and...

  • Recruitment Consultant

    6 months ago


    South Cerney, United Kingdom Siamo Group Full time

    We here at Siamo Recruitment are working with a passionate and progressive recruitment firm specialising within the ever-growing rail industry. You will become a pioneer matching the UK’s most prestigious clients with talent, leading from the front and building partnerships. As the Recruitment Consultant you will inherit a warm and active desk with a...

  • Head of Planning

    3 weeks ago


    West Yorkshire, United Kingdom GTS International Full time

    Job Opportunity: Head of Rail Planning Location: Nationwide (Flexible) Are you an experienced leader with a passion for rail planning and a track record of driving operational excellence? Join us as our Head of Rail Planning, where you will shape the future of planning processes, mentor a talented team, and ensure projects are delivered efficiently and...


  • West Amesbury, United Kingdom Network Rail Full time

    Job OverviewWe are seeking a skilled Railway Maintenance Specialist to join our team at Network Rail. In this role, you will play a critical part in ensuring the smooth operation of our rail network.About the RoleYou will be responsible for performing maintenance tasks on our railway infrastructure, including welding and other technical skills.You will work...


  • West Midlands, United Kingdom Salt Full time

    Job Title: IT Business Performance Analyst (Rail Industry)Location: Birmingham (preferred) or London, UKRate: £350 - £450 per day (Inside IR35)Contract Duration: January 2025 - March 2025, with potential extension and temp-to-perm opportunity if interestedSalt Recruitment's Public Sector team is seeking a skilled IT Business Performance Analyst to join an...

  • Operations Director

    4 weeks ago


    West Midlands Combined Authority, United Kingdom Daniel Owen Ltd. Full time

    Established as a leading provider of facilities management services, Daniel Owen Ltd. seeks an experienced leader to drive its operations in the cleaning and rail sectors.Salary: $85,000 - $110,000 per annumAbout the RoleThis is an exceptional opportunity for a highly skilled and motivated professional to oversee the delivery of Hard FM operations,...


  • West London, United Kingdom Eden Brown Full time

    Public Health Engineering Contractors Responsible Engineer (Rail Experience) Location: Old Oak Common Working Pattern: Office-based 3-4 days per week Are you a highly skilled Public Health Engineering Contractors Responsible Engineer with proven rail sector experience? We are seeking an experienced professional to join our client's prestigious...