Rental Agent

Thrifty Car and Van Rental are recruiting for a Rental Agent in the Newcastle branch.

The key purpose of this role is to provide flexible support to branch operations and assisting all areas of the Branch to ensure that an outstanding level of customer service is provided at all times and as per Thrifty company standards.

**About Thrifty Car and Van Rental**

Thrifty currently operates over 80 rental locations across the UK. Our head office is based in Exeter, along with a central office based in High Wycombe.

At Thrifty, our people work hard to deliver exceptional customer service, and we drive for success by delivering great customer service, first time, every time.

It is easy for us to tell you what life is like at Thrifty and why you would love being a part of the team but we thought you would like to hear for yourself. Click here to read some of our success stories.

We foster an environment where our employees are treated with the upmost dignity and respect. We provide an environment where they can develop their skills, gain great experience, have opportunities for development, and be recognised for their hard work, dedication and achievement.

**The key responsibilities include**:

- Dealing with customers face to face and via the telephone
- Opening and closing rental agreements
- Locating available fleet from other branches
- Preparing vehicles for rental
- Delivery and collection of vehicles to customers and other branches
- Conducting daily fleet checks and vehicle checks

**Personal Attributes**
- Attention to details
- Ability to work un-supervised
- Proactive, professional, flexible, honest and approachable
- Good Thrifty Ambassador
- Excellent customer service and communications skills
- Ability to challenge current processes
- Self-starter with excellent prioritisation skills
- Ability to meet deadlines
- Effective delegator

**Skills, Experience and/or Qualifications Required**
- Hardworking and able to work in a very fast paced environment
- Great attention to detail
- Held a full UK driving licence for at least 12 months
- Be able to work as part of a team as well as independently
- Flexible to work various hours across the week including weekends.

**Hours of work**

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £9.42 per hour

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Store discounts
Schedule:

- Monday to Friday
- Weekend availability