Onboarding Specialist

Over the last 2 years, the legal market has seen unprecedented growth. With uncertainty and change becoming the new normal, lawyers are vital in keeping businesses running. With this accelerated pace and expanded remit the legal market is on the cusp of technological revolution. After decades of unchanged work practices, Lawyers are desperate for technology that supports their new ways of working.
At LexisNexis UK, we are driving this revolution and growth through innovation and transformational thought leadership. Our LegalTech arms lawyers with cutting-edge analytics, insightful data and up-to-the minute legal content. This lets them make better and more impactful decisions. We help lawyers to mitigate risk, increase efficiency and drive growth. The pitch is that simple
An exciting opportunity has arisen to join the Onboarding team within the Go to Market function at LexisNexis. This client-focused team are product experts who use their excellent interpersonal skills to maximise the value of our solutions for our customers.
Our Onboarding Specialists are the first point of contact for a customer following purchase of our online products. They adopt a flexible approach to delivering high quality Onboarding sessions to our customers to ensure new users can successfully navigate our platforms and have the confidence and desire to use them. In this role, you would be a product champion who actively shares their knowledge to upskill and enthuse our clients.
- You have experience in a customer facing environment including telesales, retail, sales, or customer service and be comfortable working with targets
- You have highly developed communication and interpersonal skills, verbal and written, with the ability to adapt your style to the needs of your target audience
- You have excellent time management and organisational skills
- You have a genuine desire to drive successful outcomes for customers and an ability to identify and demonstrate product value

This isn’t for you if:

- you are uncomfortable spending a large amount of time on the telephone with clients and proactively seeking these conversations
- you aren’t comfortable handling objections - the role requires tenacity and a desire to encourage and engage new users
- the prospect of presenting to individuals and groups is overwhelming - you will find yourself engaging with individuals and potentially small groups of legal and tax professionals

What can we offer you:

- The opportunity to work in fast-paced, dynamic environment within a highly collaborative team who like to have fun
- Play a key role in embedding innovative new products across a large customer base
- A robust onboarding plan with ongoing development opportunities to help you reach your career goals

Our people are our superpower and the three words most consistently used to describe what it’s like to work with colleagues are curious, smart and collaborative. We go out of our way for each other and are always willing to try new ways of doing things. This is the secret to our ability to constantly evolve, developing ever more creative solutions to our customer’s needs.
As an organisation we maintain a culture in which we can all thrive by prioritising the wellbeing of our colleagues with a great set of policies and benefits, and a rich programme of wellbeing events, resources, and activities. We also ensure that the thought that goes into our products and the way we work is truly innovative through a robust focus on equity, diversity, and inclusion at all levels of our organisation. We proactively harness diversity of experience and perspective and ensure that no matter who you are or what your background is, you have room to contribute meaningfully and to grow here at LexisNexis UK.
LexisNexis UK is about being a part of something bigger. It’s about being able to push boundaries to new levels through delivering authoritative content with cutting-edge technology and software tools, allowing our customers to quickly find the answers they are searching for. LexisNexis, a division of the global publishing company RELX Group plc, (FTSE 50), is a leader in professional publishing and a pioneering solutions provider specializing in solutions for the legal, tax and accountancy sectors.