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Civil Enforcement Officer Ealing

4 months ago

Park Royal, United Kingdom Serco Plc Full time

**Location**: Ealing - Based from Unit 20-22 Whitby Avenue, NW10 7SF

**Working Hours**:42.5 hours per week

**Salary**:£12.37 per hour

Here at Serco we are looking for a Civil Enforcement Officer to join West London Alliance. You will help us develop, drive and deliver on our initiatives in the sub-region, working across borough boundaries.

Serco’s West London Alliance contract provide parking and traffic enforcement across London and work together and form partnerships to develop, drive and deliver improvements for everyone that lives, works, learns, visits, and invests in West London.

As a Civil Enforcement Officer, you will first and foremost be the face of Serco’s parking enforcement team in the community. You will be responsible for ensuring enforcement of all on/off street permitted parking regulations in all controlled zones/beats, in accordance with the Traffic Management Act 2004, whilst providing vital front-line customer service to the local community and taking great pride in your work.

A typical day will see you walking in excess of 10 miles in all weather conditions, including snow, wind and rain, offering guidance and advice in parking matters to the general public and issuing penalty charge notices and authorise removal of vehicles using a handheld computer terminal where appropriate. You will also report any damages or faults with pay & display machines within the borough and carry out gritting at the off-Streetcar parks as and when required, as well as any other duties required by management.

We know that Civil Enforcement Officers are our community’s unsung heroes and it can be pretty hard work, but we can offer you the opportunity to go home each day with a sense of community spirit, pride in your work, belonging within a supportive and diverse team and the knowledge that your work is making a difference in helping to promote a cleaner, greener living and working space for everyone in Park Royal.

**What you’ll need to do the role**

As front-line Civil Enforcement Officers, you will be confident in dealing with members of the public and have the ability to remain calm and act professionally and courteously at all times and in all situations. You should be approachable, friendly and always promote positive public relations.

We ask that you are happy to work outdoors in all weather conditions, and have exceptional communication skills in both spoken and written English.

**Why Serco**

Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people’s lives.

Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.

**What we offer**
- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
- Interesting, varied and enjoyable work
- A company that recognises your contribution

**About Serco**
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

**Apply**

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.