Corporate Receptionist

Ref: 29757

Location: Derby

**Salary**: £18985.48

Hours: 37.5

Maternity leave cover

**Job objectives and responsibilities**

To deliver an exceptional customer experience for all internal and external customers visiting the corporate facilities ensuring that all activity delivered is of the highest standard.

**Service excellence**:

- Responsible for understanding, following and driving company standards (i.e. Standard operating procedures)
- Responsible for challenging when service excellence delivery falls below SLA / SOP / KPI
- Informed knowledge of the contractual KPIs & SLAs
- Responsible for team training on company standards (i.e. Standard Operating Procedure (SOP))
- Responsible for leading operational delivery by example
- Consult with line manager on making recommendations to improve SOP

**Engagement, culture & communication**:

- Responsible for acting and behaving in line with One Code
- Responsible for attending / participating in monthly team meetings, briefings & internal communications
- Informed knowledge of all company engagement and communications initiatives
- Responsible for sharing all communications in a timely and effective manner
- Responsible for ensuring that the team live and work within company values and behaviours outlined in One Code
- Responsible for submitting weekly updates to line manager as required

**Client relationships**:

- Accountable for positive client perception
- Informed knowledge of key stakeholders on the account
- Informed knowledge of the client values and objectives
- Informed knowledge of contribution towards client retention
- Consults with line manager on the delivery of the client values and objectives

**Finance & Commercial Awareness**:

- Responsible for completing monthly timesheet or equivalent and following expenses procedures
- Responsible for caring for any company property provided
- Informed knowledge of the impact of behaviour on the finances of the contract
- Informed knowledge of company USP

**People & productivity**:

- Responsible for following time off work, grievance, whistle blowing & disciplinary procedures
- Responsible for owning own development, and ensuring all learning is put into practise
- Responsible for personal performance including delivery of agreed personal objectives
- Informed knowledge of HR procedures and expectations outlined in employee handbook
- Responsible for team morale
- Responsible for following all Mitie policies and procedures
- Responsible for leading by example

**Business development**:

- Informed knowledge of how to raise ideas to grow the contract/expand or enhance service; Informed knowledge of all service offerings;
- Informed knowledge of Link scheme including how to identify business development opportunities
- Informed knowledge of all Signature service offerings and other outsourced service lines on site

**QHSE and wellbeing**:

- Accountable for reporting any near misses, dangerous occurrences or incidents immediately
- Responsible for working in a safe manner at all times and in line with any SOP's and QHSE folder
- Responsible for challenging any behaviours that fall short of expectations and as outlined in the Mitie QHSE policy
- Informed knowledge of the Mitie Health & Safety values, detailed in the your well-being handbook
- Responsible for delivering QHSE related tool box talks and safety related communications to their teams
- Consults with their line manager on any improvements relating to health, safety and environment

**Strategy: innovation, change & project management**:

- Informed knowledge of contract innovations and overall contract and business strategy
- Informed knowledge of upcoming projects and relevant changes to their role

**Main duties**
- To ensure all guests receive an excellent welcome and consistently deliver a great service
- Ensure consistent, high-quality support is supplied to the business
- To process meeting room requests, for internal & client meetings, also amend as necessary with cancellations or any outstanding information
- To be responsible for booking car parking spaces for visitors
- Use computer as an effective communication tool, inputting data as requested into excel and word document
- Attend training as appropriate/on-line/out of house/self-development
- To handle any guest complaints and provide a swift solution or escalate as appropriate
- To ensure you are immaculately dressed in uniform and adhere to Client and Front of House grooming standards
- To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language
- To set a number of meeting rooms to 5-star standard and to client requirements.
- To be articulate and pre-empt the needs of clients and visitors
- To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrival and HSE Inductions
- To communicate effectively with other departments
- To communicate pro