Senior Pensions Administrator

7 months ago


London, United Kingdom Hymans Robertson LLP Full time

**Role Description**

Are you looking for an opportunity to develop your pensions knowledge as a Senior Pensions Administrator within Third Party Administration (TPA)?

At Hymans Robertson you would work as part of a dynamic administration team with a varied portfolio of clients and would play a key part in providing members with a market-leading service on Defined Benefits (DB), Defined Contribution (DC) and CARE pension arrangements.

You will be given excellent development opportunities and work in a supportive and collaborative culture with great colleagues whilst progressing in your career in Pensions.

This role is in Third Party Administration for Client Service Delivery in London.

As a Senior Pensions Administrator, you will be responsible for delivering high quality administration services and assisting members with complex pensions issues whilst supporting and developing less experienced members of the team.

**Key responsibilities will include**:

- Accurately maintaining and updating member records.
- Processing member events including Retirements, Deaths, Early leavers, Transfers In, Transfers Out and Illustrative quotations.
- Acting as a point of reference on technical issues and non-standard cases.
- Escalating complex technical queries and issues to the Team Leader and technical support team members.
- Providing a consistent and efficient service to all members and clients in line with services levels.
- Work with the Principal Administrator and Team Leader to improve operational efficiencies.

**And you will be happy to**:

- Manage annual and periodic scheme events.
- Proactively seek opportunities to develop your own career.
- Coach and support less experienced administrators to develop their experience and confidence.
- Adhere to the firm’s Information Security standards, professionalism requirements, policies,
procedures and compliance requirements.

**Qualifications, Skills and Experience**:

- Professional qualification such as Associate Membership to the Pension Management Institute or relevant industry experience.
- Proven experience of day-to-day pension administration and working on DB, DC and CARE pension arrangements.
- Up to date knowledge of relevant pension legislation, technical developments affecting pension administration and industry best practice.
- Ability to juggle multiple tasks and plan and organise workload effectively.
- Effective communicator being clear and concise with members, clients and colleagues.
- A collaborator, working closely with own team, clients and internal stakeholders.
- Experience of Pensions Administration systems e.g. UPM or similar.
- Experience in client care or customer services, including the ability to liaise with clients effectively and confidently over the telephone.



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