Cybersecurity Advisor

As a Cybersecurity Advisor, you will sit within our Managed Services team and be responsible for leveraging your technical knowledge to guide customers in the successful usage of security product features and enhancements, and for positively impacting the overall success and maturity of customers' security programs. You will have strong relationship building skills, enjoy engaging with customers with a passion for solving technical challenges.

**About the Team**

**About the Role**

You will be the key trusted advocate to an assigned set of customers. Your valuable experience and in-depth understanding of the security landscape will be pivotal in shaping the customer perception of Managed Services and its exceptional service.

In this role, you will:

- Ensure that Rapid7 Platform technology is functional, and coordinating with Rapid7's Managed Services and Rapid7's Support team when needed
- Work closely with Analysts and Scan Operators to convey recommendations to Rapid7 customers
- Review and generate high-quality accurate and contextual customer deliverables
- Build strong advisory relationships with customers and continuously exceeding client expectations
- Assist in technology deployment and client onboarding processes
- Gather client input and requirements across the Managed Services client base to influence Managed Services service roadmap
- Assist Managed Services Leadership with effective scaling strategies to face the challenge of an ever-expanding customer base

The skills you’ll bring include:

- Extensive experience working within Information Security or related discipline
- Significant client relationship management experience, with the ability to build long lasting credible relationships
- Proven ability to convey extremely technical concepts to audiences with varying technical prowess
- Strong understanding of common enterprise technologies
- Prior technology deployment and configuration experience