Hotel Porter

3 months ago

London, United Kingdom Hazlitt's Hotels Full time

**Job Title**:
Hotel Porter.

**Salary**:
£13.52 per hour.

**Working Hours**:
37.5 hours per week covering a mix of early shifts (7am - 3pm) and late shifts (3pm - 11pm).

Occasional night shifts as required.

**Location**:
Batty Langley’s.

Spitalfields. E1 6BX.

**The Company**:
Throw away all thoughts of a corporate, systems driven hotel Company who live and die by SOP’s. We are proud to be quite different.

A family run Company with traditional hospitality values, we thrive on being idiosyncratic and welcome like-minded individuals to join our team.

We are fortunate to have colleagues with a genuine passion for service, as well as adaptability, a cheerful disposition and pride in their appearance.

We welcome individuality, creativity and enthusiasm.

**The role / duties**:
As Hotel Porter you will be required to carry out a range of tasks including:

- Welcoming guests to the hotel and dealing with their requirements and requests throughout their stay.
- Assisting in answering the phones.
- Responding to guest enquiries.
- Servicing conference rooms.
- Preparation and delivery of room service meals.
- Assisting the housekeeping department with the cleaning and maintenance of the hotel.
- Supporting the Duty managers by handling certain receptionist duties

**Skills**:
We are looking for someone with a broad range of skills and experience that should include;
- Social confidence. You must be able to interact confidently with guests and colleagues.
- Excellent communication skills and telephone manner.
- A genuine passion for customer service.
- A desire to learn. Knowledge is power
- Pride in your personal appearance.
- The ability to multitask and the drive to see things completed with the required attention to detail.
- Be a team player, ready and willing to assist your colleagues in all departments.

**Benefits**:
As an employee you will also have access to the following benefits.
- Employee referral bonus
- Complimentary staff tuck shop
- Enhanced holiday linked to length of service
- Staff & friends & family hotel rates
- Day off for your birthday
- Season ticket loan
- Maternity return to work bonus
- Money towards vision care for computer based employees
- Pension scheme
- Parental leave
- Holiday pay
- A relaxed, collaborative working environment
- Personal development training

**Legal**:
In accordance with the immigration Act 2016, you will be required to provide documentation to confirm your eligibility to live and work in the United Kingdom.

**Data Protection**:
As part of our recruitment process, Hazlitt's Hotels Ltd collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. Our Privacy Notice is available upon request and sets out the rights you have in relation to your personal data.

**Equal Opportunities**:
Hazlitt’s Hotels is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and for each employee to feel respected and able to give their best. A full copy of our policy is available on request.

**Salary**: £13.52 per hour

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Referral programme

Schedule:

- 8 hour shift

Work Location: In person

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