Head of Customer Complaints

Looking for an experienced Complaints Officer based at Hammersmith but will need to travel to King's Cross office as well if needed, who will help us to deliver on our Residents Promise. In this role you'll be instrumental in improving satisfaction, specifically complaints experience and play a key role in facilitating to deliver an excellent complaint...

**About Marshmallow**: We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn’t given this huge cohort of people a second’s thought, and isn’t set up to price them properly. We saw an opportunity to do things differently, so we made it our mission to back the ones who step...

Job Title: Head of Complaints ManagementJob Summary:We are seeking an experienced professional to lead our Complaints team and drive the development of our Complaints Framework. The successful candidate will have a proven track record in complaints management and a strong understanding of regulatory requirements.Key Responsibilities:Lead the Complaints team...

Office: London- Remote: UKAbout Revolut People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from...

A new and exciting opportunity has arisen within The Patient Resolution (Complaints Management) Department, based at Guy’s and St Thomas’ NHS Foundation Trust in London for a Deputy Head of Patient Resolution. Our central complaints team sits within the Quality and Assurance Directorate, in the office of the Medical Director, and contributes to the...

About the RoleWe are seeking a Head of Complaints Management to join our Oversight - Complaints team at Quilter Cheviot. The successful candidate will be responsible for leading the development and implementation of complaints policies and procedures, as well as managing the day-to-day operations of the complaints team.Key responsibilities include supporting...

Venn Group have a new opportunity for a Complaints and Risk Lead to join a reputable NHS Trust in London, please see below, - Support the sites 2 Heads of Clinical Governance in delivering effective and timely management of complaints - Promote and implement a patient safety culture in all service lines, delivering education and training in all aspects of...

**Details**: **Reference number**: - 347261**Salary**: - £65,262- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Grade 6- UKRI Band G**Contract type**: - Permanent**Business area**: - IUK - Governance, Assurance, Risk and Information**Type of role**: - Knowledge and Information Management**Working pattern**: -...

Westminster £24 Per Hour I am recruiting for a local authority who is looking for someone to coordinate complaints and correspondence received from communities and ward councilors, minimising duplication, and monitoring the timeliness and effectiveness of the response. To develop, implement and deliver a structured and coordinated approach to...

Our aim is to ensure is that every resident, business, and visitor of Westminster will thrive in a clean, safe, and quiet city. Public Protection and Licensing is a service that enhances the lives of our residents and businesses. The service sits at the heart of this vision to deliver a Fairer Westminster. Coordinate complaints and correspondence received...

Our aim is to ensure is that every resident, business, and visitor of Westminster will thrive in a clean, safe, and quiet city. Public Protection and Licensing is a service that enhances the lives of our residents and businesses. The service sits at the heart of this vision to deliver a Fairer Westminster. Coordinate complaints and correspondence received...

About Study Tech:We are a Social Enterprise working with disabled people, providing specialist computer equipment, 1-1 training and have an in-house technical support team.We are Disability Confident Employer.About the Role:We are seeking a dedicated and experienced Customer Complaints Manager to focus on dealing with and resolving customer complaints and...

UK Complaints Senior Manager RoleAt Bank of Ireland, we are seeking a highly skilled Senior Manager to lead our UK Complaints team. This is a key role that requires strong leadership and management skills, as well as a deep understanding of the UK market and regulatory environment.Key Responsibilities:Lead the UK Complaints team to deliver high-quality...

Job SummaryWe are seeking a highly experienced and skilled individual to join our team as Deputy Head of Complaints and Patient Experience. This role will provide leadership and management support for the Patient Experience and Complaints team, ensuring the effective operation of the NHS Complaints Procedure and the development of a positive reputation for...

UK Complaints ManagerAs a key member of the Bank of Ireland team, you will be responsible for managing and resolving customer complaints in a professional and efficient manner.Key Responsibilities:• Manage and investigate customer complaints• Collaborate with internal stakeholders to resolve issues• Develop and implement processes to improve customer...

Job DescriptionThe Customer Service Resource Coordinator plays a crucial role in managing the Field Service Engineers' resource diary. This position requires excellent customer relations skills, commercial acumen, and the ability to develop and sustain relationships with key stakeholders.Key ResponsibilitiesManage the Field Service Engineers' resource diary...

Salary 1 - The national salary range is £27,223 - £28,613, London salary range is £31,169 - £32,760. Your salary will be dependent on your base location Number of jobs available 1 - 2 Detail of reserve list 1 - 12 Months Region 1 - National City/Town 1 - National Building/Site 1 - NATIONAL **Please note**: Some of our MoJ Office locations, such as...

**About The Role**: Due to an internal move, Foxtons is looking for a skilled complaints officer to join our Compliance team! This is a hands-on role requiring an organised, focused and assertive individual with excellent analytical and written communication skills. **KEY RESPONSIBILITIES AND SKILLSETS**: - Assigning incoming complaints to the relevant...

Head of Complaints Handling UnitWe are seeking an experienced employment lawyer to join our Legal & Business Affairs team as Head of Complaints Handling Unit.The successful candidate will take responsibility for reviewing concerns raised and identifying and recommending an appropriate resolution.The role will involve liaising with external complainants and...

Our aim is to ensure is that every resident, business, and visitor of Westminster will thrive in a clean, safe, and quiet city. Public Protection and Licensing is a service that enhances the lives of our residents and businesses. The service sits at the heart of this vision to deliver a Fairer Westminster. Coordinate complaints and correspondence received...