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Band 3 Audiology Assistant

4 months ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
The Queen Elizabeth Hospital Audiology Centre (QEHAC) is excited to announce a rare and exciting opportunity to join our team.

We are looking for an enthusiastic person with an interest in working with patients with hearing loss in a new role as an Audiology Assistant.

Within this role you will be developed to become an integral member of the clinical and administrative team working alongside our clinicians helping to provide face to face and remote support to patients with hearing aids and surgically implantable hearing devices. The role also includes a range of administrative duties to support the aftercare of patients with hearing devices and the management of our hearing aid and hearing implant stock.

Audiology Assistant in-house training will be given and all work will be carried out under the guidance of a qualified Audiologist or member of the administration team.

Excellent communication skills are needed when working with people with hearing loss, along with good manual skills for dealing with hearing aids and implants.

If you are keen to take on this new challenge we would be delighted to hear from you.

**Main duties, tasks & skills required**:
1 Undertake routine hearing aid and hearing implant repairs.

2 Provide advice to patients/carers on the use and correct fitting of hearing aids, including care and maintenance.

3 Explain to patients/carers how equipment works and assist with trouble shooting.

4 Assist in the provision of Hearing Implant repairs by dispatching replacement speech processors to patients, downloading programmes into sound processors, returning broken equipment and fault reports to cochlear implant manufacturers. Monitoring the return of repaired/loan equipment by maintaining adequate records.

5 Provide clerical and administrative support by managing stock of hearing implant systems using the Auditbase stock module and online systems of the cochlear implant manufacturers.

6 Assist in the preparation of issuing of sound processors including charging of batteries and preparation of kits prior to appointments

7 Provide reception area duties when required, monitoring patient arrivals, dealing with enquiries and providing an effective response to enquiries on spares/repairs by telephone and on a one-to-one basis.

8 Establish a good rapport with patients, demonstrating good deaf awareness skills, and good communication.

9 Ensure journal entries/patient records are completed according to local guidelines.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- GCSE Maths, English (Grade 4 and above/Grade C or above) or equivalent
- NVQ in Care/Business Administration or Experience of working in the NHS in a patient/public facing role in health / care or hospitality & catering

**Experience**:
**Essential**:

- Evidence of problems solving
- Team working

**Desirable**:

- Experience of working in a healthcare setting
- Experience of working with people who have hearing loss

**Additional Criteria**:
**Essential**:

- Good communication skills with clear speech
- Able to work calmly when under pressure
- Good written and verbal communication
- Able to cope when faced with emotional circumstances
- Good organisational and time management skills
- Able to work on own initiative.
- Able to plan and prioritise own workload
- Good manual dexterity when working with small devices such as hearing aids and hearing implants

**Desirable**:

- Good communication with people who have hearing loss
- Good patient handling skills