Organisational Lead Coordinator

2 months ago

South Yorkshire, United Kingdom Be Caring Full time

Be Caring, the UK's largest employee-owned social care provider, is shaping the future of social care. This a fantastic opportunity for a highly motivated, driven, and talented individual to join our growing employee-owned organisation and to make a real impact on the quality of care and support that we deliver to our customers and our local communities.

**Role: Organisational Lead Coordinator - Driver licence desirable but not essential**

**Salary: £30,000 per year + earning an extra (up to 6K) if happy to join on-call teams**

**Hours: Full-time (37.5hrs per week) - Working Monday to Friday**

**Contract: Permanent**

**Based: Home Based with travel to regional branch locations when **required (Ideally based in West or South Yorkshire with potential travel to the North East and North West)

**Closing Date: Sunday 24**th** September**
**Interview Date**:To be confirmed

**Accountability**

The post holder is accountable to the Director of Performance & Systems.

The Lead Co-ordinator will work closely with our Co-ordination teams across the organisation.

**Role and Responsibility**
- To oversee the effective co-ordination of the hours of care to be delivered across the organisation.
- To provide development, support, and leadership to our co-ordination teams
- To work closely with the Director of Performance to enhance the quality of co-ordination and care delivery.
- To drive the development of the business in line with the company's vision, mission and values and promote an organisation culture based on a person-centred support, quality standards and compliance regulatory bodies regulations.
- To analyse data, making informed decisions to improve care delivery.
- Upskilling local teams to better understand and utilise data.
- To provide leadership, support and coaching to staff.
- To provide excellent customer service to service users and their families and to liaise with external colleagues in a professional and effective manner.
- To ensure Be Caring's policies and procedures are followed at all times

**Main Tasks and Responsibilities**

**1. Managing Care Provision**
- To work closely with our teams to ensure we safely and effectively manage the co-ordination of the support worker rotas for the smooth running of the business.
- To support, develop and provide training to co-ordinators at a local level
- To support the Operations Managers in their local co-ordination in times of absence ie annual leave, sickness etc
- To oversee the effective use of Carefree ensuring data input is accurate
- Attend meetings as required.
- To always act in a manner which respects the Confidentiality of Service Users, Staff, and any other involved Parties.

**2. Management and Administration**
- To develop strong working relationships with local services
- To support all aspects of staff learning and development
- Participation in general management and administration of the organisation.
- To attend meetings when required to do so and to support your team to attend and participate in meetings.
- To assist with planning and organising staff recruitment.
- To prepare reports, and monitor statistics as required by the Director of Performance and the Commissioners
- To support and facilitate the growth of the company in all aspects of the role.
- To work with key commissioning partners to ensure we are responsive to the needs of new and existing clients and to support local teams to respond in a timely fashion in picking up new care packages
- To work flexibly as required by the needs of the service.
- To support the production of weekly and monthly KPI reports
- Support local teams to ensure carefree is accurate to support the invoicing to our clients and commissioners to strengthen the organisation's financial management
- Oversee the provision of accurate information to finance to ensure our colleagues are paid fairly for the care they are delivering

**3. Training and Development**
- To prepare for, and participate in monthly Be Supported, and annual Be Proud sessions with the Director of Performance.
- To attend and participate in relevant training sessions.
- To demonstrate a commitment to personal development.

**4. Other Duties**
- To treat all staff colleagues, fairly and respectfully in all aspects of the role.
- To promote the principles of employee ownership as unique selling point for Be Caring.
- To carry out any other reasonable duties as dictated by the needs of the Service or as identified by the Board of Directors.
- To be part of a local management team striving to a deliver an Outstanding service in all we do

We are committed to the personal and professional career development of all colleagues. We have career development pathways and actively encourage progression within the organisation. We offer supported learning and access to accredited qualifications through apprenticeship programmes. If successful, you will be supported to have tools and resources needed to do fulfil your role and ‘Be the

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