Network Technican

**Roles and Responsibilities**:1. Technical Competency**:
Proficiency in managing Cisco network infrastructure.
Experience in configuring and maintaining Layer 2 LAN connectivity.
Knowledge of Identity Services Engine (ISE) for network access control.
Familiarity with Wireless LAN Controller 9800 for wireless network management.
Ability to utilize SolarWinds for network monitoring and troubleshooting.
Competency in utilizing DNA Centre for network management and automation.

**2. Ticket Management**:
Manage escalated tickets in an Incident, Service, Transition, and Escalation Management (ISTM) tool aligned with your Line Manager's guidance.

**3. User Support**:
Attend site to assist Staff, Users and Third Parties on Network troubleshooting.
Provide remote assistance to Staff and users to resolve network connectivity issues efficiently.

**4. Infrastructure Maintenance**:
Attend communications rooms to maintain network hardware, including Interruptible Power Supplies (UPS).
Perform patching of Ethernet cables as required to ensure Network Connectivity.

**5. Third-Party Collaboration**:
Assist third-party vendors and partners as needed to support network-related activities.

**6. Team Collaboration**:
Contribute to team tasks, discussions, and Trust-wide projects to enhance network operations and efficiency

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
Season Ticket Loans

NHS discounts for staff

Excellent Training facilities and opportunities

Buying and Selling annual leave scheme

The opportunity to work bank shifts and expand knowledge and experience in other areas

Salary Sacrifice schemes including lease cars and Cycle to Work

Day One Flexible Employer

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

KEY RESPONSIBILITIES
To maintain and project a professional image on behalf of the Trust being courteous at all times.
Ensure that service requests are responded to inline with the agreed SLA (Service Level Agreements) and escalation parameters.
Maintain manufacturer accredited levels of competence in the technical areas for which you are providing primary support. These will be identified to you by the Head of Service Delivery.
To update all incidents assigned to you by the ITT Service Desk in order to provide good data for Incident and Problem Management
To maintain relationships with interfacing business functions and other IT functions
To achieve maximum personal KPI’s
To assist the team in achieving the targets set.
To take responsibility for identifying the operational requirements for efficient and cost-effective network services, having particular regard for the need to ensure that the reliability and resilience of such services is consistent with the clinical and business continuity requirements of the Trust and their providers.
To plan specific network infrastructure installations, maintenance and upgrades which may impact across Essex Partnership University NHS Foundation Trust following the Change Management Procedure. For example to ensure that network infrastructure is in place for the delivery of new IT systems, which will require planning and co-ordination.
To develop, test and improve the performance of the IT Service Continuity, disaster recovery systems and processes and ensure adherence to the processes developed.
To investigate new technologies and advise ITT Strategy and Projects on how the Trusts Network security can be improved.
To manage the provision of appropriate intrusion detection and prevention systems to identify and prevent ongoing and developing threats to the availability and performance of the Network Infrastructure.
To develop and enforce the Trusts Network Security Policy.
To define best practices and protocol in network system development and design.
To be aware of, and to adhere to, all Trust policies and procedures.
To ensure the provision of hardware / software to identify performance issues and improve the design and configuration of the Network infrastructure, and to manage the resolution of any network issues
To ensure all Network infrastructure is maintained to an appropriate level to ensure the development, availability and security of the Network infrastructure.
To manage the provision of network services within th