Banking Representative

4 weeks ago

Sharston Industrial Area, United Kingdom HRC Recruitment. Full time

**_Banking Representative _**

**_Salary: £26,000 - £32,000 DOE_**

**_Glasgow_**

This is full-time and permanent working 37.5 hours per week - shifts between 8 am and 6 pm no weekends

Hybrid Working - 2 days in the office and 3 from home

Our client is a global brand and market leader that is currently searching for customer advisors to join their telephony team. You’ll be the first point of contact for customers once their complaint is logged and investigate complex and emotive customerqueries, concerns and complaints. You’ll create an exceptional customer experience through a wide variety of contact methods with the customer.

**Day to Day of the role**:

- Recording customer contact accurately on all applicable systems, and responding to customer requests in a timely and professional manner
- Investigating complex customer queries, concerns and complaints
- Balancing different viewpoints and customer insight with policies, exercising judgement and initiative to reach the right customer outcome that’s within the
- Bank’s best interest
- Owning customer complaints and queries from external stakeholders (including the Financial Ombudsman Service and Claims Management Companies)
- Liaising with third-party providers to ensure the timely return of relevant documents relating to a complaint

**Key skills we are looking for**:

- Previous experience in Financial Services
- Experience in Customer Service and complaints, with confidence and ability to bring complaints to resolution while providing exceptional customer service
- Excellent relationship skills and communication skills - both written and verbal, with good attention to detail
- Ability to work under pressure and prioritise workload
- Previous experience of resolving complaints through a final response letter
- Experience of Financial Ombudsman Service complaints
- Solid planning and organisational skills
- Knowledge of Microsoft packages, including Word, Outlook, Excel and PowerPoint

Please get in touch with Eva Richardson if you wish to hear more.

HRC Recruitment acts as both an employment business and an employment agency

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