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Receptionist (20 Hours)

4 months ago

Sheffield, United Kingdom Hallamshire Tennis Squash Club Limited Full time

We are hiring for a friendly receptionist for 20 hours per week.

**Main** **Responsibilities**
- To provide first point of contact for all enquiries, providing clear and knowledgeable information of the facilities and services with an efficient and friendly approach
- To provide administrative support for the club and coordinate the daily bookings, taking monies and reconciling the daily takings.

**Specific Duties**
- To receive payment and issue receipts for the use of clubs facilities.
- To co-ordinate all club users in relation to the use of the facilities.
- To carry out daily reconciliation and handle cash ensuring all monies are recorded accurately
- To answer all enquires relating to the club promptly, ensuring the highest of standards in customer services at all times.
- To deal with all administrative duties relating to the club.
- Provide a positive, committed and dynamic approach in all aspects of the post holders duties and responsibilities.
- To promote special offers and sales promotions to users
- Maintain contact with other staff via two-way radio as necessary in order to maintain adequate service

**Skills and Attributes**
- Effective and coherent communication skills both verbal and written
- Good customer service skills is essential and you should be able to demonstrate high levels of organisation and attention to detail
- Effectively dealing with complaints or problems and escalating to management whenever appropriate
- Ability to stay calm under pressure
- Interest in digital marketing

**Essential Criteria**
- Educated to GCSE or equivalent including English & Maths
- Previous experience of customer facing role
- Computer literate and competent at using Microsoft Word/Excel/Office
- The post holder will be required to work on a shift system which includes weekdays, evenings, weekends and bank holidays
- Previous reception experience would be an advantageous
- Customer data base experience

Please include a letter of interest with CV

1st round of interviews will be a telephone interview

If you are successful you will recieve
- a full membership for all areas of the Hallamshire Tennis and Squash Club
- Discounted food and snacks while on shift
- Free hot drinks and soft dinks
- A chance to be part of a friendly and welcoming team.

**Job Type**: Permanent

**Salary**: £6.83-£9.50 per hour

Schedule:

- 10 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Sheffield S11 8TA: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: One location