Traffic Dispatcher

**Changing the way people think about waste.**

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 10,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.

**A quick look at the role.**

The Traffic Dispatcher role will effectively support the day to day operations of the Depot through successful allocation of vehicles to ensue best in class service delivery.

The role will also ensure all Health and Safety standards are maintained and ensure that environmental and O Licence compliance is maintained.

As well as the transport activity, the role will allow hands-on activity to support with Employee Engagement, continuous improvement projects and covering items such as productivity and quality of service provision.

A well organised individual with a personable disposition is essential, with admin & call handling experience desirable.

The position is based at our Coventry Depot (CV7 7LG) and the shifts we have are
- AM shift starting at 0400hrs
- PM shift starting at 1400hrs

**Why it’s an opportunity not to be wasted.**
- Call handling - liaising with customers and/or our internal call centres and Biffa drivers.
- Daily debrief of Biffa drivers - assisting with confirmation of work plus dealing with any anomalies/issues.
- Liaising with Biffa’s customer service department and/or direct with customers to resolve issues - including any hazards identified by drivers.
- Order processing and confirmation + running and clearing daily reports.
- Administrative tasks and housekeeping.

**Requirements**:
**Here’s what we require**:

- Strong knowledge of the local area.
- Exceptional communication skill with the ability to communicate in writing, on a one to one basis and via the phone with all levels including management, team members and internal/external customers.
- Ability to plan, organise and prioritise effectively.
- Experience of working to strict deadlines in a time critical environment.
- A willingness to adapt and develop skill-sets and knowledge which is determined by the role/business.
- Computer literate - comfortable using business software and Microsoft Office Suite (specifically strong knowledge of Excel).

**Benefits**

**And here’s why you’ll love it at Biffa.**
- Competitive salary
- Ongoing career development, training and coaching - because if you don’t grow, we don’t grow.
- Generous pension scheme.
- Medical and dental scheme.
- Retail and leisure discounts.
- Holiday and travel discounts.
- Bike to work scheme.
- Plus, much more

**Dedicated to diversity.**

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.