Client Care Advisor

6 months ago


Crewe, United Kingdom Vets for Pets Full time

Crewe Vets4Pets
Client Care Advisor

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Crewe Vets4Pets practice to start as soon as possible.

What your typical day will look like
Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This role is full time working around 37 hours per week, with set shifts each day between 8:30am and 7pm including weekends on a rota basis.
This is a 6-month fixed term position which has the potential to become permanent.

The attributes required
We're seeking someone with drive, ambition, and enthusiasm to utilise their skills delivering great customer service to our clients. As a front of house contact you will be one of our reception team taking client calls, booking appointments, operations, and investigations. Preventative health is an area we love to discuss with our clients to help keep their pets happy and health. This is an area you will be heavily involved with discussing ideal plans for patients and advising when treatments are due. This role requires excellent communication skills, a working knowledge of Word, Excel, and the ability to learn an in-house practice management system. Previous experience would be an advantage, but not essential as full training can be provided.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

**Benefits**:
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

We are an equal opportunities employer.
Location: CW1 2RP



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