Works Planner

2 months ago

Bournemouth, United Kingdom Bournemouth Churches Housing Association Full time

South West based charitable housing association BCHA was founded over 50 years ago with a continuing mission to meet housing need and end homelessness. We aim to achieve this through the building and provision of affordable and secure homes

**Position**:
We believe our customers have the right to live in a safe home, maintained by our BCHA Repairs Department. It is essential that all repairs issues are resolved quickly and to the highest standard. Our aim is to deliver a “quality repair, right first time” service to our customers and maintain their home.

We are recruiting for a Customer Service focused **Works Planner **to join our small repairs team based at our office in Bournemouth. The team provides an efficient, knowledgeable and professional administrative support for all matters relating to property maintenance and general repairs.

**This job gives you the opportunity to**:

- have a broad and varied job role where you can make a difference;
- use your administrative and communication skills;
- work in a friendly and supportive environment;
- play a key role as part of the team to ensure we deliver a quality service
- take customer calls and ask detailed diagnostic questions to correctly understand what work is required.
- schedule work for trade operatives, ensuring diaries are planned at least two weeks ahead to obtain maximum efficiency

**BCHA Safer Recruitment**:Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.

BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.

Working from home a couple of days a week in this role is possible.

**Requirements**:

- Be flexible, adaptable and a quick learner
- Have good organisational skills and attention to detail
- Have great people skills and able to deal with customer enquiries
- Be a great team player, flexible and adaptable
- Able to deal with competing demands in a busy environment
- Resilient, empathic and non-judgemental
- Be self-motivated, proactive and have a can do attitude

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