Foh Shift Supervisor

3 months ago


St Ives, United Kingdom Bier Huis Grand Café Full time

Job Overview:
We are seeking an experienced and dynamic Supervisor to join our team.

You will become part of an independent, family run, established business in our unique Belgian Bar just a stone’s throw from the sea in St Ives, Cornwall

As a Front of House Supervisor, you will be responsible for overseeing all aspects of the bar operations, including managing staff, ensuring exceptional customer service, and maintaining a high level of quality and consistency in food & drink service. If you have a passion for the hospitality industry, or a willingness to learn and possess strong leadership skills, we would love to hear from you.

**Responsibilities**:

- Oversee daily bar operations, including opening and closing procedures
- Train, supervise, and motivate bar staff to provide excellent customer service
- Implement strategies to increase bar sales and profitability
- Maintain inventory levels and order supplies as needed
- Ensure compliance with all health and safety regulations
- Learn & keep an up to date knowledge of our Beer & Food menu to assist customers
- Handle customer complaints or issues in a professional and timely manner

Qualifications:

- Previous experience working in a supervisory role
- A Hospitality background is a plus but not essential - just a willingness to learn quickly
- Strong, working knowledge of customer service
- Excellent leadership skills with the ability to lead by example to motivate and inspire your team
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving abilities

You will need to be located in St Ives or the immediate area and able to commute at different times of the day to and from work easily

Accommodation is not available.

**Job Types**: Full-time, Part-time, Temp to perm

**Salary**: £11.50-£13.00 per hour

Expected hours: 20 - 45 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- St. Ives: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Restaurant management: 1 year (preferred)
- Bar management: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Management: 1 year (preferred)
- Customer service: 2 years (required)
- Supervising experience: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


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