Audiology Administrator

The opportunity has arisen for an enthusiastic, motivated administrator with excellent communication skills and IT skills to join our busy but
friendly Audiology Team based at Walsall Manor Hospital.

We are looking for someone with excellent customer service skills, who will be the first point of contact for our patients, as well as having the
ability to work well within our team.

Please note this is a part time post, with 26.25 hours worked over;
Monday, Thursday, Friday 08:15 - 16:00 (with 30 minutes lunch)

Tuesday 08:15 - 12:45.

The post holder will be working with both administrative and clinical staff.

You will provide administrative support including processing referrals, booking appointments and managing waiting lists.

You will be answering queries from patients both over the phone and in person at reception.
You will deal with complex and sensitive information such as personal medical information and patient demographics.
You will provide an excellent customer service for anyone accessing the service including patients, relatives/carers and other staff groups.

The department provides a comprehensive diagnostic and rehabilitation service for both adult and paediatric patients including tinnitus and
balance services.
There are 17 Audiologists, a Hearing Therapist, 3 Audiology Assistants and 5 Administrative staff on the team providing care within the Manor
Hospital, at outreach clinics and within patient’s homes.

The post holder will have a key role in the day to day organisation and appointing of the work of the audiology department, organising clinics
including scheduling and rescheduling of clinics, appointing to Audiology and ENT appointments in the Audiology department and reception
duties.
The post holder will act as a first point of contact of the Audiology department.