Dbi Administrator

**Role**

The Administrator role will provide administrative support to the Distress Brief Intervention (DBI) service team. The DBI service is a Scotland-wide pilot project, testing a ground-breaking approach to addressing the emotional and psychological pain experienced by people in distress.

Working in partnership with frontline services, including Police, Ambulance service, Primary Care and mental health teams, the project provides rapid referral to focussed, short-term support, with the option of onward referral to longer-term support if required.

The Administrator will provide administrative support across a breadth of key functions, from securely handling information, supporting people accessing our DBI Service to collating paperwork and responding to general enquiries.

The postholder will take responsibility for managing their own workload and ensure they follow guidance to help the team meet their outcomes in a timely and efficient way. The postholder will also be expected to make suggestions and provide ideas to help the team develop new and better systems and procedures.

We are looking for an enthusiastic, committed person, with a ‘can-do’ approach to problem solving with a strong background in administration, or operations with appropriate skills and experience.

This post can be done remotely or at one of our offices in Dumfries and Galloway.

**Key Responsibilities**:

- Provide administrative support to the Distress Brief Intervention Service including the processing of client enquiries, booking appointments and collating relevant paperwork for DBI Coordinators, dealing with any emergencies and signposting to the appropriate supports.
- Manage incoming calls and correspondence to the organisation in a supportive, professional and timely manner.
- Provide general administrative support to the organisation including mail collection and posting, printing and photocopying, diary management, minute taking, document management and maintenance of office supplies.
- Support with the annual GDPR review and cleansing of data where appropriate and in line with the organisation’s policies and procedures.
- Be willing to undertake training on key aspects of the organisation to meet the needs of services
- Competently use internal databases such as Breathe HR and AdvicePro to record information

**Job Types**: Part-time, Fixed term contract
Contract length: 10 months

Pay: £20,000.00 per year

Expected hours: 21 per week

**Benefits**:

- Additional leave
- Bereavement leave
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Dumfries