Customer Service Specialist

6 days ago


Keynsham, United Kingdom Pukka Herbs Ltd. Full time

Are you experienced in working in customer service and would like a new challenge? Do you aspire to work for a purposeful, sustainable and growing ethical brand? At Pukka we are looking for a Customer Service Specialist to join our supply chain team.
Based in our award-winning Bristol head office this is a permanent, full-time position working Monday to Friday. With a salary of up to £24,000 per annum this role comes with a benefits package designed to nurture your wellbeing and personal development.

**About the opportunity**

Our Supply Chain team are at the beating heart of Pukka, delighting our wide-ranging customers with excellent customer service. As a Customer Service Specialist, you'll work as part of the customer service team supporting the Customer Supply Manager in deliveringexceptional service to all customers on all matters pertaining to order processing, general enquiries, complaints and product advice.

Day to day liaison with freight forwarders to book collections, track orders and resolve any key service issues that may arise. You'll receive customer enquiries and complaints with the aim of diagnosing and resolving all enquiries at the initial time ofcontact in a professional, helpful, and proactive manner to their full satisfaction.

You'll also proactively collaborate with planning and sales functions, working on stock allocation with the warehouse as well as looking at the forecast or anything that could help fulfil customer orders. We're a fast-paced growing business with a real passionfor delighting our customers, so you'll be an advocate for our consumers, contributing solutions and initiatives to make continuous improvements.

**About you**

A great communicator, with the ability to build rapport with both internal and external customers as well as have the ability to deal with challenging customer situations. You'll thrive in a fast-paced entrepreneurial environment, demonstrate resilience, determinationand have a flexible approach, with the ability to change gears quickly as events demand.
You'll be able to read a situation quickly with intuition and empathy, be passionate about excellent customer service and have the drive and ambition to ensure Pukka's customers are delighted through your personal touch, whilst staying calm under pressure.

**About Pukka Herbs**

Pukka Herbs harnesses the incredible power of nature through its award-winning organic and ethically sourced herbal teas and food supplements.

Founded in 2001 by Tim Westwell and herbalist, Sebastian Pole, Pukka's mission is to create a world where plants play a central role in human health and wellbeing.

Pukka is a beacon for sustainable and ethical business. All Pukka's teas are certified Fair for Life, one of the highest independent fair-trade standards in the world and many of its teas use FairWild herbs. Pukka is a B-Corporation, signifying its ongoingcommitment to put people and planet ahead of profits. And over one percent of its sales are given to environmental causes around the world every year through 1% for the Planet.

**How to apply**

Tell us more about you.

How do you focus to get the right things done?

In what ways do you show compassion and care?

What change have you made which has taken courage?

Written or Video submission:
What inspires you about working at Pukka?

What excites you about this job role?



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