Business Systems Manager

5 days ago

Bristol, United Kingdom Resource Futures Full time

**22.5 hours per week (worked between 9am-5pm, Monday - Friday). Salary £18,000 - £28,200.**

**About Resource Futures**

Founded in 2006, we are an employee-owned, non-profit-distributing, independent environmental consultancy with a 30-year heritage in the waste and resources industry. Resource Futures has a vision to create a sustainable world and our mission to achievethis is to support people and organisations locally, nationally and globally in making the most of material resources. Our purpose is "making the world more sustainable through every project". We will do this through delivering quality, impactful projectsand supporting our people to develop and grow as professional individuals. We are not only passionate about what we do, but also, more importantly, about how we do it. We are proud to be a part of the global B Corp movement to use business as a force for good.

**The opportunity**

An exciting role for a positive, energetic and solutions-focussed Business Systems Manager, who is driven to work in an ethical professional consultancy committed to putting the wellbeing of our people at the heart of our success.

Supporting our teams and people to deliver high quality, impactful work, the Business Systems Manger will play a key role in making our Business Strategy objectives a reality. Effective business systems, that are tailored to the needs of the business, areessential to support all four pillars of our business strategy: 1. to support our People to do enjoyable work in a healthy and fun work environment; 2. to maximise our Positive Impact; 3. to ensure High Quality in all that we do; and 4. to deliver Growth ina way that is financially sustainable.

We are looking for someone who enjoys implementing and managing systems to help people do their jobs better and with confidence. The role comes with a place on the Business Operations team.

**Responsibilities**
- The ongoing integration of IMS into the business at both a strategic and operational level. We are EMS (ISO14001) and QMS (ISO9001) accredited.
- Ensuring business management systems support the strategic aims of the business and are fit for purpose for IMS requirements.
- Working with Finance, HR and the Executive team, help evolve the use of our cloud-based integrated project management and resourcing platform to drive quality improvements across the business in how we manage and deliver projects.
- Liaise with colleagues who have responsibility for other business systems to ensure they are fit for purpose with regards to IMS.
- Be responsible for the ISO 9001 and 14001 accreditation process ensuring all requirements and actions are met including but not limited to: internal management review meeting, monitoring and external audits.
- Ensure that there is a robust system for raising non-conformances and identifying and implementing corrective actions.
- Induct new starters into IMS and disseminate information and training to staff including changes to procedures and the performance of the IMS, and performance against objectives and internal audits.
- Support the setting of and monitoring (utilising data in CMap) of KPIs as identified through the business strategy.
- Review and recommend new ways of working to ensure consistent quality and maximise the value gained from our existing software packages and systems.
- Any other duties associated with maintaining accreditation and achieving continual business improvement.
- Support the triennial B Corp impact assessment audit as appropriate and support the development of plans linked to improving our B Impact score.

**To have an impact in this role, you will be**
- Experienced in developing, implementing and monitoring business systems to support and drive continuous quality improvements.
- Experienced in the implementation and management of ISO9001 and 14001.
- Experienced with the range of business system tools that are available to support effective working and able to demonstrate your ability to successfully introduce new ways of working in a fast-paced hybrid workforce.
- Skilled at building and effectively managing interpersonal relationships at all levels of the company.
- An excellent communicator.
- Able to work successfully, both autonomously and as part of a team.

**Great to haves**
- Experience of working in a SME consultancy or similar professional services environment.
- Experienced trainer, including experience in delivering train-the-trainer packages.
- Familiarity with the B Corp scheme and its accreditation processes.

**Benefits**
- Flexible and hybrid working.
- 25 days annual leave, plus bank holidays, each year (pro-rata for part-time employees), plus one volunteer day each year.
- A generous ethical pension plan (the company will match up to 7% of your contribution).
- Life assurance policy.
- Employee Assistance Programme, offering 24/7 GP access, mental health support, wellbeing advice, financial and legal guidance.
- Cycle to work scheme and on-site secure bike parking and showers.
- Subsidised professional membership.
- An opportunity to become a company member, contributing to decision making and the future of our business.
- Access to our Consultative Group platform for employee voice.
- Regular line manager 1:1’s and performance reviews, with annual training budget to ensure continued progression and development, as well as regular internal 'Lunch and Learn’ sessions to share skills and knowledge across all workstreams.
- Two annual team away days, each followed by evening socials.
- Green Bristol location, surrounded by nature, and only 10 minutes’ walk to the harbourside.
- On-site café, serving the best value sandwiches and coffees south of the river.
- An opportunity to join a friendly, fun, professional, challenging, and supportive place to work, and a team that is collectively focused on making a positive impact.

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