Transition Your 5-star Customer Service Skills Into

5 months ago

Lowestoft, United Kingdom Spicerhaart Full time

Overview:
**Are you an estate agent or letting agent of the future - lets us help you achieve that goal in the next 2 years?**

**Position**: Personal Move Assistant

**Location**: Gorleston

**Introduction**: We're looking for dynamic individuals to join our concierge team in Colchester.

**Role Overview**:
As a member of our concierge team, your responsibilities will include:

- Registering client details and forwarding them to relevant in-branch teams to arrange viewings.
- Booking property valuations.
- Completing various administrative tasks for our network of branches, such as creating brochures, floor plans, window cards, editing photos, and data input.
- Collaborating with your team to achieve success and maintain consistently high service standards.

To excel in this role, you should answer "yes" to the following statements:

- I am a highly self-motivated, ambitious, target-driven individual who can work independently and adapt to changing situations.
- I possess excellent telephone etiquette.
- I am resilient and can work effectively under pressure and within deadlines.
- I thrive in competitive environments.
- I have exceptional organizational and time management skills.
- I am proficient in computer usage, with excellent keyboard skills.
- I have a proven track record of delivering outstanding customer service.

**Video Testimonials**:
Hear from some of our current staff members by clicking on the following link:
**Rewards**:

- Competitive basic salary ranging from £21,000 to £24,000 per year, depending on sales experience.
- Uncapped commission scheme in addition to the basic salary.
- Participation in the company Elevate scheme.
- Dedicated training from day one, with ongoing coaching and development opportunities to advance your career at Spicerhaart.

**How to Apply**:
**Location and Working Hours**:

- The role will be based from our Howards Estate Agency back office - 158 High St, Gorleston-on-Sea, Great Yarmouth NR31 6RB.

**Finer Details**:
Spicerhaart is one of the leading estate agency groups in the UK. Our independent residential sales and lettings network, which is the biggest in the UK, is made up of our seven established estate agencies in England - haart, Chewton Rose, Felicity J Lord, Haybrook, Howards, butters john bee and Darlows.

We also provide conveyancing and legal services, and offer financial services through our Just Mortgages* division. *Just Mortgages is a trading name of Just Mortgages Direct Ltd, an appointed representative of Openwork Limited, which is authorised and regulated by the Financial Conduct Authority.

We are currently conducting our selection process using video software. To be eligible to proceed in our recruitment process, you will need:

- Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
- We’ll need evidence of your right to work in the UK, in the form of:

- Passport/Birth Certificate

We will also need
- Proof of Address
- National Insurance

**Equal Opportunities**:
If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be.

**To All Recruitment Agencies**:
Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.

**Privacy Policy**:
FullTime #EstateAgents #EstateAgency #Spicerhaart #ContactCentre #Administration #Sales #Telesales #Commission #Inbound #Outbound #Office #CustomerService #Administrator #Negotiation #Negotiator #CallCentre #Advisor #Secretary #Reception #Tenacious #Driven #Team Member

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