Warranty/spares Coordinator

**Title**:Warranty/Spares Coordinator**

**Department: After sales**

Established in 1985, Andover Trailers has grown to become the standard to which others aspire within specialist body and trailer manufacturing.

We pride ourselves on our high standards of engineering and we only use the highest quality materials. We focus on achieving an unparalleled combination of strength, low weight and low height, together with maximum ease of operation, which is particularly important when loading and unloading heavy equipment. The result is a product range of exceptional quality and durability, which we’re proud to put our name on.

There is an immediate opportunity to join the team at Andover Trailers as a Warranty/Spares Coordinator.

**Role Requirements**

To be a success in this role, you will have
- At least 3 years’ experience in after-sales customer support and selling spare parts
- Essentially you have an understanding of automotive manufacture, and component parts or a strong mechanical background
- A strong customer focus with internal and external customers
- Excellent communication skills - be able to negotiate and influence
- Proficient in Microsoft Office

**Responsibilities**
- Explore and drive forward new opportunities to develop Sales revenue and increase the efficiency of the after sales operation
- Ensure procedures are followed correctly to ensure prompt recovery of monies due
- Provide feedback on quality and product improvements to design and manufacturing
- Work with the management team to develop understanding and implementation of customer focused environment, setting clear objectives/targets
- Respond promptly to any customer complaints and ensure timely and correct resolution
- Ensure safe working processes are followed and company H&S policies are complied with.
- Schedule and plan work with focus on material availability
- Ensure compliance with ISO 9001:2015

Work Location: In person