Night Support Assistant

7 months ago

Bristol, United Kingdom The Riverside Group Full time

**Job Title**:Night Support Assistant
**Contract Type**:Permanent
**Salary**:£24,627.00 per annum plus 10% Night Allowance
**Working Hours**:37.5 hours per week
**Working Pattern**:Weekly nights including weekends and bank holidays
**Location**:Britton House, Warmley, Bristol

**The difference you will make as a Night Support Assistant**

This role is based at Britton House in Warmley, Bristol. The service is 24/7 and provides supported accommodation for vulnerable young people aged 16-25 who are at risk of homelessness.

The service is OFSTED registered and requires a certain level of support to be delivered to the customers living here including training and development to help customers develop life skills to help transition into the community and live independently.

As a Night Support Assistant, you will work collaboratively as part of a committed team to deliver an outstanding service. You will assist the support team in putting customers first and empowering them to achieve their goals and aspirations which will include a range of tasks that contribute to the safe and effective delivery of the day-to-day service.

For example, hold 121 sessions, engage with social workers, mental health services, and other relevant support service. You will be responsible for creating and implementing engaging activities within a person-centred approach, all while embodying the core values of Riverside - a care, trust, inclusivity, and safety above all else.

**About you**

We are looking for someone with:

- Experience working with young people.
- Understanding of safeguarding procedures and Childcare Act (2006).
- Experience or willingness to learn about working with looked after children (LAC). An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs including personal experience of homelessness, rough sleeping, mental health issues or substance misuse.

**Why Riverside?**

At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits

**Diversity and Inclusion at Riverside**:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

**Role Profile**

We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to make positive choices, develop new ways of thinking and take steps towards independence, by:

- Assisting in the planning and delivery of a range of personalised support and move-on plans
- Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk
- Inspiring and motivating customers to meet agreed outcomes and develop life skills.
- Assisting customers with day-to-day support and tenancy-related matters
- Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them
- Signposting customers to appropriate external support services, such as food banks and other community resources
- Supporting customers to be ‘tenancy ready’, enabling successful move on
- Supporting customers to be financially independent through budgeting plans and maximising income.
- Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
- Empowering customers to move towards self-management of their medication by following Riverside’s medication procedure
- Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform
- Assisting in the promotion of customer involvement and consultation
- Assisting with the delivery of a range of group work sessions

**Deliver a support service**:

- Support the delivery of the referral process for new customers
- Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
- Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns
- Clean and prepare customer rooms as appropriate
- Resolve difficult and challenging situations in a sensitive and

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