Day Concierge

**Job Role:

- ** Concierge

**Location:

- ** Poole, Dorset

**Salary:

- ** £12,500 - £13,000 per annum

**Job Sector:

- ** Large & Complex

**Hours:

- ** Monday - Friday, 10am-3pm (25 hours per week)

As Concierge you will contribute to our vision of being the **
UK's favourite
** residential property manager by:

- Provide a high standard level of customer service to our residents and all visitors to the development.
- Act as main point of contact at the front desk.
- Assist with on-site deliveries, customer queries and service requests.

The Concierge reports directly into the Building Manager

**About You
You will be a well-spoken and highly presentable concierge, who has experience working in high-end residential developments. You will be an excellent communicator and problem solver, an empathetic who can build lasting relationships with customers and efficientlyattend to any enquires. You will have solid health and safety knowledge and any relevant qualifications will be beneficial such as IOSH.

**About Us
FirstPort is the UK's leading residential property service provider, caring for 310,000 homes in England, Wales, and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors,freeholders and over 1,300 Resident Management Companies.

**Main Responsibilities
- Act as main point of contact on site to all customers providing information about the Development and the surrounding areas, key contacts, and location advice.
- Manage on site booking requirements for key access areas, in and around the development.
- Ensure that the telephone is answered in a timely and professional manner and transferred to the appropriate personnel or message are taken. Ensure that all calls are dealt with effectively and efficiently.
- To handle parcels and packages that have been delivered daily.
- Manage and administer customer deliveries and returns, via development systems and protocol.
- Handle and administer residents' keys, making sure these are signed in and out daily in line with development systems and protocol.
- To conduct site, walk rounds daily, all faults/maintenance and repairs reported to the development manager and to the relevant contractor. These reports passed over within the hand over log.
- Investigate faults and issues that arise within the development, this can be from leaks to fire alarms or bike theft. These reports must be documented within the hand over log.
- Investigate first level complaints within the development.
- Provide regular communication to customers with initial queries to resolution.
- Undertake ad-hoc additional administrative duties such as filing, faxing, photocopying.

**Our Values
**Friendly ** - We look out for people's best interests and show them we care by dealing with them in a warm and friendly manner.

**Inventive ** - We're creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

**Respectful ** - We listen, consult, and take on-board peop