Housekeeping Supervisor

2 weeks ago


London, United Kingdom Henrietta Hotel Full time

Henrietta Hotel opened in 2017 in the heart of Covent Garden, the hotel is composed of 40 rooms, divided in two buildings. The restaurant on the ground floor has been launched by Italian Supper Club last November. Drawing inspiration from the Italian food tradition, the menu explores new interpretations using local ingredients and products. The team mainly works with seasonal products and offers menus that are rich, generous and diverse.

**Job**: Housekeeping Manager at Henrietta Hotel

**Based in**: Covent Garden, London

Full time

**DUTIES AND RESPONSIBILITIES**
- The Housekeeping Manager is responsible for planning, organising and developing all operations of the housekeeping department to ensure a high level of cleanliness, following all guidelines and ensuring that the highest standards are met.
- Manage daily, weekly and monthly operations of the Housekeeping department.
- Manage and lead the housekeeping team to deliver a high quality service to our guests, ensure the maintenance and cleaning of the rooms.
- Recruit, train and mentor the Housekeeping team, creating a positive work environment.
- Encourage a culture of efficient and effective working practices to increase employee productivity.
- Plan the weekly rota for the Housekeeping team and manage employees’ holidays, in cooperation with the Duty Manager.
- Monitor and inspect daily the bedrooms, public areas and staffs, ensuring the company standards are met.
- Foresee and report any issues affecting the Housekeeping operations to the Duty Manager, work closely with the Maintenance team.
- Control storeroom management across all areas (linen, inventory, equipment, etc.).
- Process, order and maintain housekeeping supplies and inventories, in cooperation with the Duty Manager.
- Handle guest issues and complaints.
- Manage and communicate the guest satisfaction results to the Housekeeping team.

**ABOUT YOU**

A Housekeeping Manager is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude and skills that follow:

- Experience in a similar role and venue.
- Social, engaging and motivated.
- Flexibility to respond quickly and positively to a range of work situations.
- Effective communication and leadership skills, with the ability to communicate across of levels.
- Problem-solving and decision making skills.
- Attention to details and customer needs.

**ABOUT US**

The Experimental Group was founded in 2007 by three childhood friends, Olivier Bon, Pierre-Charles Cros and Romée de Goriainoff. Xavier Padovani later joined them and shared their vision: to offer the ultimate hospitality experience to an ever-demanding clientele.

Celebrated for bringing the cocktail bar culture to Paris, the Experimental Group operates Experimental Cocktail Club bars in Paris, London, Venice and Verbier; wine bars, Compagnie des Vins Surnaturels, in Paris, London and New York City; restaurants and beach clubs in Menorca, Verbier, Paris, Venice, Ibiza and London; and hotels in London, the Cotswolds, Paris, Ibiza, Verbier, Menorca, Venice and Biarritz.

Our philosophy of service is constituted and affirmed by three key principles: the quality of its products, the precision of service, and the warm welcome of our guests.

Henrietta Hotel opened in 2017 in the heart of Covent Garden, the hotel is composed of 40 rooms. The restaurant on the ground floor has been launched by Italian Supper Club last November. Drawing inspiration from the Italian food tradition, the menu explores new interpretations using local ingredients and products. The team mainly works with seasonal products and offers menus that are rich, generous and diverse.

**WHAT IT IS LIKE TO WORK FOR US?**

Whether you’re looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:

- On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path.
- Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.
- Staff discounts and benefits.
- Pension scheme.

INDHOTEL


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