Payments Officer

3 weeks ago

London, United Kingdom Yucca Recruitment Agency Ltd Full time

**Overall Purpose of Job**

The Direct Payments Officer will be responsible for monitoring the income and expenditure of customers in receipt of an Personal Budget paid via a third party or directly administered by the individual or their appropriate representative. The Direct Payments Officer role:
1. To contact customers in receipt of the direct payment aspect of a Personal Budget or the third party to obtain regular monitoring information on how the customers is using their funds to meet their outcomes as set out in the Support Plan.

2. To reconcile an individuals accounts and identify the any areas of risk to the customers, potential fraud, inappropriate use of funds and under and over use of the direct payment.

3. Provide robust and systematic information regarding a customers spend to care management to enable the review of the customers Support Plan and Personal Budget allocation.

4. Ensure customers (or their representative) are advised of the financial monitoring requirements.

5. Maintain comprehensive and robust systems for direct payments made to the individual or third party, the expenditure records and the recovery of any over paid sums.

6. Ensure the reconciliation of Carefirst, financial systems and any other supplementary system on a regular basis.

**Key Tasks and Accountabilities**:
To undertake all responsibilities listed below:
1. Make all relevant checks to ensure that Carefirst (care management system) records are correctly updated with Personal Budget care packages for a customers in receipt of a direct payment to themselves or via a third party. That the care package has been properly authorized and that all relevant forms completed, scanned and attached to the appropriate records.

2. Advice customers and/or their representative of the requirements of information to be submitted to the Council to monitor spend on a quarterly or monthly basis according to the requirements from the customers.

3. Obtain quarterly returns on customers expenditure from the third party providers. Where necessary meet with third party providers to verify spend and ensure that the funds have been appropriately administered to meet the individual’s care needs and outcomes as set out in the Support Plan.

4. Obtain financial information regarding expenditure of customers direct payment aspect of the Personal Budget. Investigate and verify the financial records provided by the customers in the form of paper returns, through the use of the online pre-paid card system or via personal interview with either the customers or their representative at their home, or other suitable location.

5. Where the information provided indicates that the individual may be at risk of financial abuse, there is possible fraud, the Personal Budget is too much or too little to meet their needs and outcomes; advise care managers that a review of the Personal Budget and Support Pan is required.

6. Provide care managers as and when requested with robust financial monitoring information that can support them when undertaking a review of a customers support plan.

7. Where required accompany care managers in home visits to customers and/or their families to support the investigation into any financial concerns or where more support is required to explain the Councils’ requirements and expectations of managing an Personal Budget.

8. Maintain up to date records of income and expenditure within the Money Management system (Casper) and reconcile records on a monthly basis. Ensure that accounts are reconciled once the direct payment ceases and the account formally closed and the funds appropriately accounted for.

9. Provide end of year reconciliation reports to Finance and Business Support Manager on both the individual’s account and an overall account of customers Personal Budget balances at the end of the financial year.

10. Work with third parties to submit end of year balances on accounts of all customers. Where discrepancies are identified, notify the appropriate care manager and work with the Contracts Officer to determine if there is a need to escalate the concerns to Senior Management who may commission Audit to investigate.

11. Make recommendations to care management where the suspension of the direct payment aspect of the Personal Budget should be considered due to inappropriate use of funds, over allocation of funds to the customers or third party or where it is evident that the customers or family member are unable to manage their direct payment.

12. Notify Adults service support of customers where the records indicate that the direct payment aspect of the Personal Budget has not been paid or paid in error.

13. Recover any unused funds held by the third party for a customers where the third party provider demonstrates that the funds are not required to provide future services, committed to pay Revenues and Custom or any other form of liabilities.

14. Work with Adults Service Support and Revenues to ensure that o

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