Import / Export Administrator - Media

2 weeks ago

London, United Kingdom Antal International Full time

**An international logistics company based in Hayes are looking for an AFR Specialist to join their team, working with clients within the TV and Media industry.**

**Salary £28 - 34K dependant on experience. There would also be overtime on this, as well as 1 in 4 weekends on call**

**They will consider someone with industry experience and train them on AFR, Excellent opportunity**

**Overall Role Purpose**:
AFR Operational Role within a media related environment. Ensuring a consistently excellent delivery of their AFR forwarding services including the core operations and full service management for their customers.

**Scope of Role**:

- Delivering excellent customer service
- Adhere to Customs Compliance procedures and documentation.
- Manage and Build Customer Relationships.
- Completion of Customs declarations.
- Liaise directly with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise.
- Liaise directly with all departments on shipment planning and coordination.
- Liaise directly with overseas offices on shipment planning and coordination.
- Maintain and update DfT compliance.
- Maintain mandatory milestones and remarks through Cargowise (internal system).
- Manage allocated customers against agreed SOP.
- Use Cargowise to create, manage and maintain Airfreight shipments.
- Update GCCS (internal complaints tool) with all required inputs including root cause and solution when assigned.
- Compliance to regulations to and from Overseas countries, procuring carnet and other temporary import and Export processes around the world
- Compliance with inspection organisations, compliance with Export licensing issues

**Skills & Qualifications**:

- Good Customer Service, Imports & Export processes and systems.
- Experience of arranging shipments to remote and complex destinations
- Experience of carnet - preferable but not essential
- A proven ability to identify and meet customer service needs in a professional and friendly manner.
- Proven experience in Air Freight

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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