Engagement & Support Worker

6 months ago


Milton Keynes, United Kingdom Community Led Initiatives Full time

**Job Title**:Engagement & Support Worker

**Salary**: £24,000 - £26,000 per annum (dependent on experience)

**Contract Type**:Permanent

**Working Hours**: 37.5 hrs per week

**Location**: Milton Keynes

**Responsible to**: Team Leader

**What you will be doing?**

As an Engagement & Support Worker you will provide practical one-to-one weekly support and constructive activities to help those we support. You will work with a maximum caseload of 15 mentees at any one time. Your aim within the role will be to support mentees with building positive change in their lives and achieving their goals.

You will work in partnership with staff, volunteers, and the people we support to guarantee that we maintain a high-quality service which meets the needs of those engaged.

Alongside the practical one-to one weekly support, other typical duties will include referral processing including establishing complexities, outcomes and risk information. Completing assessments and care plans/action plans, monitoring journeys, quality assurance and reporting responsibilities.
- People first - people are our top priority. We care so everyone can be their best.
- Community - our actions and support help build stronger communities where people can find their place and thrive.
- Transformation - we do challenging work, creating positive change that helps people move on with their lives.
- Excellence - we strive to always be our best, to exceed expectations, to learn from our mistakes.
- Trust - we trust ourselves, our colleagues and those we work with to do the right thing, to show integrity, acceptance, respect and fairness in all we do.

**What we are looking for?**
- Experience of working (or significant voluntary experience) within, criminal justice services, drug & alcohol recovery or treatment services, homelessness / housing services or mental health services is highly desirable.
- A passionate belief in the human capacity for change.
- High level of relationship skills: Empathy; caring; acceptance; mutual affirmation; supportive and constructive challenge and positive expectation for the future.
- Ability to quickly build rapport; being persistent, determined, and resilient.
- A creative approach to problem solving; getting and keeping people engaged and demonstrating empathy.
- An understanding of the complex interdependencies of mental health, homelessness, substance abuse and offending behaviour.
- Promote the rights, responsibilities and informed choice of the people receiving the service, acting as an advocate to promote independence.
- Demonstrable coaching skills in promoting independence and pro social attitudes.
- Adaptability to changing and emerging needs, demonstrating flexibility and resilience to challenging situations and the ability to work under pressure and maintain a positive approach.
- Experience of data collection, administration and recording procedures.
- The ability to work effectively with partner agencies and develop contacts and networks across a wide range of local services.
- Full driving licence, own car and business insurance is essential.

**Overview**

At CLI through our dedicated support services, peer-led mentoring, and practical and emotional support, we help people who have experience of the criminal justice system, addiction, homelessness, and mental ill-health, to recognise their potential as individuals, build their self-worth, their self-esteem and achieve their aspirations.

Our support and mentoring help people build a more fulfilling life and see how they can become part of, and positively impact, their community.

We work in partnership with other organisations that are striving to deliver positive impacts, support change, and share our commitment and values.

And we actively welcome those with lived experience of offending, addiction, homelessness, or mental health issues as part of our team. Where others see risk, we see opportunity.

We believe everyone deserves to feel valued, to be happy, to belong.

**What we offer?**
- Competitive salary with annual salary reviews
- Flexible working such as compressed hours will be considered
- Training opportunities and career development
- 28 days annual leave plus bank holidays
- Christmas closure between Christmas and New Year for all employees
- Life insurance (5x annual salary)
- Reflective practice - a group process that helps us to grow and develop professionally and personally, support us to build resilience and offers the space to consider how to balance work and life pressures
- Company phone and laptop provided to all staff
- Annual awards ceremony and celebration

.Refer a Friend Scheme - You could qualify for a £250 reward voucher if you refer someone you know into any paid, externally advertised position (permanent or fixed-term) within CLI

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£26,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Lif


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