Technical Support Advisor

2 weeks ago


Reading, United Kingdom team.blue UK Full time

**We are delighted to announce that we have an exciting permanent position for Technical Support Advisor for Simply Hosting & Servers (part of Namesco Limited)**

**Company overview**:
Simply is part of Namesco Limited which is part of team.blue, an international group of companies who provide professional online services to over 600,000 customers worldwide. Operating in the UK, Ireland, Italy, Spain, Portugal and the Netherlands, team.blue leads the way in high bandwidth hosting, virtual and dedicated servers and regularly brings exciting new products to market.

Welcome to our journey.

**Why choose Namesco?**

Diverse and inclusive culture Open door team setup

Spacious offices Coach style leadership

Enhanced holiday scheme Birthday off+ £250 bonus

**What we do?**

Provide award winning IT services Affordable product pricing

Initiate to diversity product lines Cutting edge marketing services

Interactive customer engagement Help clients succeed

**Company values**:

- We take pride in being an equal opportunities employer, embracing our employee’s unique self, that liberates people to thrive.
- Promote empowerment within company to create core culture.
- Share learning and best practices with each other globally.
- Work towards shared goals to deliver high quality results
- Celebrate diversity of our teams and customers.

You will be actioning any fixing or maintenance of network cabling, performing racking/de-racking of servers, fulfilling rebooting of servers and network devices, attaching KVMS (Keyboard, video, mouse) to servers, accompany vendors/customers to appropriate data floor and provide direct assistance.

You will act as the middle person to exchange communications between our customers and Network Team, thus facilitating information gathering for troubleshooting to resolve network related issues.

**Key responsibilities**:

- Work with 3rd party service providers to process and analyse customer issues to resolution.
- Hardware installation (Racking/Cabling/Memory/Hard Drives/Raid Cards)
- Software Configuration (Operating System Installation, updates, Control Panel’s, SQL Server)
- Manual Handling of Hardware (Servers, routers, switches etc.)

**Skills & Experience**:
Data Centre Experience Clear written and verbal skills

Help desk or technical support Ability to learn and retain

Cabling and Network wiring Excellent communicator

Understanding of DNS Co-ordinates and prioritises work

**Key Competencies**:
Analytical skills to trouble shoot Self-motivation

Team working Prioritise tasks

Attention to detail Excellent time management

Provide excellent customer service Commendable communication

**Technical Competencies**:

- Hardware troubleshooting methodologies
- Network troubleshooting
- Raid knowledge/setup
- UNIX/Linux/ Windows concepts and use

**Working hours**:
You will normally be working in a shift pattern. 4 days early shift from 7am to 7pm, followed by 4 days off, then late shifts from 7pm to 7am, followed by 4 days off. Each working shift of 4 days will be followed by 4 days off

You will be given complete training and support from our offices in Reading. Your training will last up to 3 months, due to the nature of working hours.

**Right to work**:
At any stage please be prepared to provide proof of eligibility to work in the UK.

Unfortunately, we are unable to support Sponsorship Visas.


  • Service Advisor

    4 weeks ago


    Reading, United Kingdom Reed Business Support Full time

    Service Advisor Salary £22,000 - £26,000 with a £32,000 OTE Permanent Full Time Based in Basingstoke REED Business Support are actively recruiting on behalf of an established organisation for a permanent Service Advisor. This is an excellent opportunity for an individual who has previous experience in customer service. As a Service Advisor, you...


  • Reading, United Kingdom Mitchell Maguire Full time

    Technical Support Engineer HVAC Products Job Title: Technical Support Engineer HVAC ProductsIndustry Sector: Technical Support, Sales Support, Technical Advisor, Technical Guru, Engineer, Mechanical Engineer, HVAC, Ventilation Products, Ventilation Systems, Air Handling Units, Ventilation, Extract Fans, Ducting, Heat Recovery, Heat Recovery Units, Boilers,...


  • Reading, Reading, United Kingdom Reed Business Support Full time

    REED Business support are recruiting for a Technical Support Officer on behalf of Reading Borough CouncilThey are looking for Technical Support Officers to work as part of a busy team in our Reactive Repairs Office. You will be responsible for dealing with repair enquiries and processing work requests in a challenging environment from Reading and...


  • Reading, United Kingdom Microsoft Full time

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...


  • Reading, United Kingdom Microsoft Full time

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...


  • Reading, United Kingdom Microsoft Full time

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...


  • Reading, Berkshire, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. OverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S...


  • Reading, Berkshire, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. OverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S...

  • Technical Accountant

    4 weeks ago


    Reading, United Kingdom Reed Business Support Full time

    REED Business Support is looking for two **Technical Accountants** to support the end of year final accounts preparation, audit working papers and reconciliations work for Reading Borough Council. **6 Months Contract** Predominantly remote with flexibility to attend our civic offices on occasion. **Job Purpose** - To work with the Chief Accountant to...


  • Reading, United Kingdom Microsoft Full time

    Overview Within the Customer Experiences & Success organization (CE&S), Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate...


  • Reading, Berkshire, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. OverviewWithin the Customer Experiences & Success organization (CE&S), Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In...


  • Reading, Reading, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. OverviewWithin the Customer Experiences & Success organization (CE&S), Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we...


  • Reading, United Kingdom Environment Agency Full time

    Number of jobs available 1- 1 - Region 1- South East - City/Town 1- Reading - Building/Site 1- Caversham Lakes - Grade 1- Staff Grade 4 - Post Type 1- Permanent - Working Pattern 1- Full Time - Role Type 1- Audit, Intelligence, Operational Delivery, Science, Analytical, Geography, Investigation, Quality - Salary Minimum 1- £31,429 - Job description 1- The...


  • Reading, United Kingdom Element Materials Technology Full time

    Overview: Element has an opportunity for a Senior Technical Advisor to join its Safety and Complience team in Reading. tema **Responsibilities**: - Team Lead on-site sampling and monitoring activities - Ensure all testing is completed as per method standards and requirements - Ensure the highest level of quality is sustained throughout each testing...

  • Sales Support Advisor

    4 weeks ago


    Reading, United Kingdom Blue Arrow Full time

    Our client are the leading developer and operator of low-carbon electricity in the UK and Ireland.They are looking for Customer Advisors to join their team in Cardiff, Reading or Perth.It's a great opportunity to build a rewarding career, and a way to help build a world that's cleaner, greener, and fairer for all.Sales Support AdvisorCardiff CF23, Reading...


  • Reading, United Kingdom KC Group Full time

    **Key Responsibilities of a Customer Support Advisor**: - Reporting to the IT Workforce Systems Senior Manager and working alongside the IT Workforce Systems Support Team to assist their internal CRM user base. - Resolving issues in relation to their bespoke CRM system, escalating through correct channels in order to resolve queries in a timely manner. -...

  • HR Advisor

    3 weeks ago


    Reading, United Kingdom Reed Business Support Full time

    REED Business support are currently recruiting for a HR advisor on behalf of Reading Borough Council We provide a comprehensive HR consultancy service to 30+ schools in the Reading Borough. We’ll need you to work closely with Headteachers, Senior Leaders, Governors and other key stakeholders, who will rely on you to provide expert ER knowledge and...


  • Reading, United Kingdom Reed Business Support Full time

    Reed Business Support are representing a leading and award-winning automotive brand in their recruitment for a Service Advisor to join their dealership in Reading. The role plays a crucial part at the dealership in the communication between the technicians and customers. **Responsibilities** - Greet customers and become their point of contact for the...

  • Technical Support

    4 weeks ago


    Reading, United Kingdom AWE Full time

    What if you could work with remarkable people on extraordinary things? What if the end result was something a little bit special? What if your role was mission critical? For nearly 70 years, AWE has been at the forefront of nuclear weapons research and development. We have a critical mission: to provide the warheads for the UK’s ultimate deterrent -...


  • Reading, South East, United Kingdom Mitchell Maguire Full time

    Technical Support Engineer HVAC Products Please make an application promptly if you are a good match for this role due to high levels of interest.Job Title: Technical Support Engineer HVAC ProductsIndustry Sector: Technical Support, Sales Support, Technical Advisor, Technical Guru, Engineer, Mechanical Engineer, HVAC, Ventilation Products, Ventilation...