Technical Support Advisor

5 months ago

Reading, United Kingdom team.blue UK Full time

**We are delighted to announce that we have an exciting permanent position for Technical Support Advisor for Simply Hosting & Servers (part of Namesco Limited)**

**Company overview**:
Simply is part of Namesco Limited which is part of team.blue, an international group of companies who provide professional online services to over 600,000 customers worldwide. Operating in the UK, Ireland, Italy, Spain, Portugal and the Netherlands, team.blue leads the way in high bandwidth hosting, virtual and dedicated servers and regularly brings exciting new products to market.

Welcome to our journey.

**Why choose Namesco?**

Diverse and inclusive culture Open door team setup

Spacious offices Coach style leadership

Enhanced holiday scheme Birthday off+ £250 bonus

**What we do?**

Provide award winning IT services Affordable product pricing

Initiate to diversity product lines Cutting edge marketing services

Interactive customer engagement Help clients succeed

**Company values**:

- We take pride in being an equal opportunities employer, embracing our employee’s unique self, that liberates people to thrive.
- Promote empowerment within company to create core culture.
- Share learning and best practices with each other globally.
- Work towards shared goals to deliver high quality results
- Celebrate diversity of our teams and customers.

You will be actioning any fixing or maintenance of network cabling, performing racking/de-racking of servers, fulfilling rebooting of servers and network devices, attaching KVMS (Keyboard, video, mouse) to servers, accompany vendors/customers to appropriate data floor and provide direct assistance.

You will act as the middle person to exchange communications between our customers and Network Team, thus facilitating information gathering for troubleshooting to resolve network related issues.

**Key responsibilities**:

- Work with 3rd party service providers to process and analyse customer issues to resolution.
- Hardware installation (Racking/Cabling/Memory/Hard Drives/Raid Cards)
- Software Configuration (Operating System Installation, updates, Control Panel’s, SQL Server)
- Manual Handling of Hardware (Servers, routers, switches etc.)

**Skills & Experience**:
Data Centre Experience Clear written and verbal skills

Help desk or technical support Ability to learn and retain

Cabling and Network wiring Excellent communicator

Understanding of DNS Co-ordinates and prioritises work

**Key Competencies**:
Analytical skills to trouble shoot Self-motivation

Team working Prioritise tasks

Attention to detail Excellent time management

Provide excellent customer service Commendable communication

**Technical Competencies**:

- Hardware troubleshooting methodologies
- Network troubleshooting
- Raid knowledge/setup
- UNIX/Linux/ Windows concepts and use

**Working hours**:
You will normally be working in a shift pattern. 4 days early shift from 7am to 7pm, followed by 4 days off, then late shifts from 7pm to 7am, followed by 4 days off. Each working shift of 4 days will be followed by 4 days off

You will be given complete training and support from our offices in Reading. Your training will last up to 3 months, due to the nature of working hours.

**Right to work**:
At any stage please be prepared to provide proof of eligibility to work in the UK.

Unfortunately, we are unable to support Sponsorship Visas.

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