Technical Specialist

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

As part of CT&I’s Group Content Services, we are seeking a Technical Specialist. You’ll report into the Content Management and Quality Control Management team who have operational responsibility for the standard onboarding, receipt, validation and quality control of our acquired and commissioned content to Sky UK customer facing platforms.

Collaborating seamlessly with the Content Management and Quality Control Team, and the other Technical Specialists within Content Services and the wider business, you'll play a pivotal role in pursuing innovation within your domain. Partnering with key stakeholders across Content, Product, and CT&I, you will be one of the driving forces behind meeting our objectives for both on our customers and stakeholders

What you'll do
- With a high degree of initiative and self-motivation, ensure Operations continue to focus on efficiency without compromising on accuracy, to enhance the overall content assessment process
- Serve as a bridge between technical and operational teams, fostering clear communication channels to ensure a shared understanding of quality standards and project requirements
- Support operational teams who come across technical issues with content, and where beneficial, help operations and content suppliers identify and resolve issues found
- Assist with production queries, ensuring adherence to broadcast standards and identifying any anomalies or imperfections
- Working alongside internal and external engineering teams to maintain and enhance the effectiveness of our Auto QC tools
- Collaborate with your leadership group to define and develop key performance indicators (KPI’s), establishing measurable benchmarks to assess and enhance content quality.
- Utilise data analysis tools and methodologies to interpret quality control metrics, providing actionable insights that contribute to continuous improvement and informed decision making
- Be responsible for the development and maintenance of comprehensive documentation related to our quality control processes, ensuring clarity, accessibility, and compliance with industry standards
- Using multiple sources of information including professional publications and posts maintain up-to-date knowledge of audio and video standards, production workflows and cameras, as well as consumer viewing technology
- Help foster a culture of continuous learning by mentoring operators in developing a deep technical mindset, providing guidance on industry best practices, and supporting their professional growth

What you'll bring
- A passion for the technical aspects of what makes great content, from the codecs used to the creative elements cherished by content creators and customers
- Demonstrable experience in content operation roles within broadcasting or distribution, showcasing a commitment to ensuring top-tier content delivery
- Up-to-date knowledge of broadcast technology, developments and techniques including Artificial Intelligence, reflecting a dedication to staying at the forefront of industry developments
- Familiarity with file-based cloud workflows, with an understanding of how these can enhance efficiency in content workflows
- Possess a keen awareness of business and industry dynamics, recognising the broader context in which content operations play a pivotal role
- Display the ability to work both independently and collaboratively in teams, conducting thorough research, testing methodologies, and succinctly communicating these findings to a broad group of stakeholders
- Deliver a level of data literacy, with a proven track record of successfully using analytics to inform management decisions and contribute to strategic planning

Team overview

Content technology and innovation

Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content

The rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:

- Sky Q, for the TV you love all in one place
- The magic of Sky Glass at an exclusive rate
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- A wide range of Sky VIP rewards and experiences

Inclusion & how you'll work

We’ve embraced hybrid working and split our time between unique of