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Central Services Assistant
3 months ago
**Can you resolve customer queries quickly and efficiently? Is your attention to detail second to none? Then come and join our friendly team as a Central Services Assistant.**
As a Central Services Assistant you'll support the Central Services Manager & the Deputy Central Services Manager in the daily delivery of accurate and efficient processes which support the delivery of our business objectives.
You'll be involved in the running of distribution processes, drawing on you're planning and organisation skills to effectively prioritise and meet deadlines. You'll be the prime point of contact for our customers, providing a great service dealing with phone calls and credit queries, while accurately maintaining our systems. Your administration tasks will include order management, providing delivery notes, picking lists, credit and return notes.
You'll develop great working relationships when liaising with external and internal partners to ensure the smooth flow of documentation so that our magazines are delivered to deadline.
**Benefits**:
At the Frontline Group we offer great training, and a range of salary sacrifice flexible benefits which you can select based on your lifestyle; benefit options include private medical insurance, holiday purchase and a tech scheme to name a few.
On top of that we also offer:
- 25 days holiday plus bank holidays (pro rata)
- Confidential Employee Assistance Programme
- Coaching with accredited coaches
- Hybrid Working
- 2 paid days to volunteer for a registered charity
**Essential Skills**:
- Data inputting experience
- Strong organisational and problem-solving skills
- Excellent interpersonal and customer service skills
- The ability to communicate effectively with a diverse range of people, establishing and maintaining effective working relationships
- Good attention to detail
- High level of accuracy
**About Company**:
The Frontline Group is made up of Frontline, Seymour, Gold Key Media and Routes to Retail. We’re the UK’s leading retail sales, marketing and distribution company working predominantly in the exciting and diverse areas of publishing and home entertainment.
Our key clients include publishers of iconic magazine brands such as Radio Times, Good Housekeeping, TV Choice, Heat, Top Gear, Grazia, Vogue, Slimming World, Cosmopolitan, Empire, National Geographic and 100’s more. We also work with major film studios managing their DVD presence within the grocery retail channel and are growing our reach in categories such as books and music with further category expansions on the horizon.
As a Distributor we work closely with UK and International retailers, wholesale, International Distributors and other parts of the supply chain to ensure our client’s sales, retail marketing and distribution objectives are met. Through our brand targeting and audience engagement agency Gold Key Media we develop sampling and marketing solutions, and we manage brand placement activities in the events, travel and hospitality sectors across the world.
The Frontline Group is owned by two of the world’s leading publishing companies, Bauer Media and Immediate Media Company (Hubert Burda Media). This will provide opportunities to grow your career across a number of different businesses and functions including brand marketing, sales, analytics, insight, finance, IT services, supply chain and publishing. We strongly believe in developing our own people and have a great track record of supporting and coaching our colleagues, who have then gone on to grow their career within our business.
Our teams are made up of the most talented and widely respected people in our industry and are seen as the experts in their fields. At the Frontline Group we celebrate our differences and ensure everyone feels welcome, trusted and valued for being their authentic selves.
**Bring ‘You’ to the interview**
All our roles offer a hybrid working option, combining in-office and remote/home working.
**Essential Requirements**:
- Data inputting experience
- Strong organisational and problem-solving skills
- Excellent interpersonal and customer service skills
- The ability to communicate effectively with a diverse range of people, establishing and maintaining effective working relationships
- Good attention to detail
- High level of accuracy
