Inflammatory Bowel Disease Administrator

To provide comprehensive administrative support to the IBD team in order to facilitate the smooth, efficient and effective running of all elements of the service.

The IBD Team provide professional advice & support to patients with IBD and this role will be a key support to the Lead IBD team administrator and some responsibilities of the Lead IBD administrator will occasionally be delegated to the post holder.

Communicate tactfully and politely over the telephone or face-to-face, with patients, their family/carers, other health professionals or administrative staff, external bodies, to deal efficiently and effectively with queries and concerns

To pass on information in an effective and efficient way, particularly when taking clinical queries over the telephone, either from patients or other health professionals.

Make adjustments / cancellations to clinics on request to facilitate operational efficiency.

**In line with standard operating procedures**: deal with incoming mail; cash up clinics; make appointments; accept telephone calls for the clinical team; chase Electronic Discharge Summaries (EDS) and results; forward referrals to other clinical teams/services.

Dorset County Hospital is a small and friendly district general hospital based in the county town of the beautiful county of Dorset.

The Gastroenterology department forms a crucial part of the clinical activity of the trust, providing service to the population of central and West Dorset. You will be part of a friendly team, comprising Doctors, Nurses and management support.

Please refer to the attached detailed job description. The key result areas are:
To provide sound & informed advice for all non
- clinical queries in a professional & considerate manner

To triage patients contacting these resources appropriately, gathering the information required to assist the nursing team in prioritising patient need

To ensure patients are booked appointments with an appropriate member of the team in a timeframe concurrent with their need

To provide a consistent, professional & reliable service accessible to all IBD patients

To signpost patients to support services & resources that will aid self-management of their IBD

To use tact and diplomacy when dealing with sensitive issues, using discretion and maintaining confidentiality at all times.

The post-holder will work closely with the all team members ensuring the delivery of a high quality service. This will require the utilisation of good secretarial, administrative, communication and interpersonal skills. The post holder will work under the supervision of the administrator and the wider clinical team.