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Customer Success Manager
4 months ago
**Allstaff Recruitment** are currently seeking a **Customer Success Manager** based in **Milton Keynes** for a reputable automation company.
- **Summary of the**_**Customer Success Manager** _**role **_
**Salary: **£45,000 - £60,000
**Location**: Milton Keynes
**Type of Contract**: Permanent, Full-time.
**Hours**: 37.5 hours working week, Monday - Friday 8:30am - 5:00pm
- **The role **_
As the **Customer Success Manager** your role will involve the following important duties:
- Respond to high-level customer issues when they arise.
- Coach and mentor other members of the team and provide feedback to better service offerings.
- Responsible for recommending changes or additions to existing customer contracts and subscriptions.
- Achieve contract retention goals.
- Execute onboarding, adoption, expansion and renewal motions relevant to each account in portfolio.
- **The experience required **_
As a successful **Customer Success Manager** you will have the following:
- Educated to degree level or equivalent.
- 6-8 years working with customers in a commercial and/or technical capacity.
- Good financial acumen.
- Able to negotiate leads.
- Able to maintain a positive mindset when working on high-stress commercial issues.
- Excellent written and verbal communication skills.
- **The benefits **_
**The business offers ** 25 days annual leave plus bank holidays, 15% employer pension contribution, death in service benefit of 3 x annual salary, private health care after 5 years service Sick pay scheme.
Why choose Allstaff Recruitment?
Allstaff Recruitment is an Independent Recruitment Specialist acting as an employment agency and an employment business. We specialise in Permanent, Contract and Temporary placements across a vast number of industries.
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