Hub Coordinator

Keswick and Solway Integrated Care Community is a well-established team that has long-standing working relationships with many different partners and stakeholders. Effective collaboration with Primary Care, Social Care and multiple charities and third sector providers enables us to deliver a wide-range of services to the population we serve. We work as a team in a beautiful rural location and have good team spirit and resilience.

An opportunity has arisen for a Band 3 Administrator in a multi-disciplinary team, working with other administrators and health and social care professionals to develop the ethos of multi-disciplinary, integrated care and seamless services ensuring that patient care is delivered to the highest possible standard. As an Administrator working under the general direction of the Senior Hub Coordinator undertake a range of administrative duties. Develop and maintain administrative systems, procedure and records to enable the team to delivery effective community services and to ensure that the office environment is safe, appropriately maintained and equipped. You will be required to participate in a rota to provide cover between 08:00 and 20:00 Monday to Friday and occasional weekend working. You will be required to be flexible and able to provide cover for other teams, this may involve working at different locations within the Locality

Previous applicants need not apply.
- Carry out activities to support clinical triage of referrals for community care and track patients through care pathways across primary, secondary and acute settings.
- Schedule visits to patients on behalf of Clinicians and Assistants using electronic systems where available.
- To answer telephone calls as appropriate of the protocols of the service
- Input and retrieve data using IT systems, ensuring that all information taken is recorded quickly and accurately
- To communicate effectively and consistently both with colleagues and callers to the service whilst retaining the ability to remain calm in difficult situations
- To prioritise calls requiring immediate attention of a clinician or outside agency such as NCUHT and NWAS.
- Recognise and action needs of callers and GPs requiring other services e.g. Mental Health Crisis Intervention team, Social Services and Third Sector
- Prepare reports and letters in relation to patient care.
- Respond appropriately to enquiries from other services and patients, referring to other members of the team when necessary
- Ensure adequate clinical and office supply stocks available for teams
- Produce performance monitoring reports as required by Senior Hub homes.

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’:

- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

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