Parts Advisor

4 days ago

Wymondham, United Kingdom Todd Hayes Ltd Full time

**Parts Advisor**

Our client a global, leading construction and industrial franchise based in Wymondham are actively seeking a Parts Advisor to join their team on a full-time permanent basis in the Parts division.

You will be working 42.5 hours working week, Monday - Friday 07.30 - 17.00 hours, paying a salary of £25,487 - £30,000 per annum

The main purpose of the Parts Advisor is the back counter but also to offer assistance in all sectors of the Parts department on an as and when basis, one of the other main sectors being the retail counter during any busy periods.

To assist with customer enquiries/orders and make associated sales in order to meet customer targets and expectations. To promote and sell the Parts to new and existing customers.

**Key responsibilities include**:

- Build strong and positive relationships with engineers
- Present a professional image and portray a polite and courteous manner at all times
- Take parts orders and make associated sales to internal and external customers in order to meet Company targets and support all campaigns
- Answer all in-coming calls within four rings
- Tele-Sales to meet Company targets and support all Parts campaigns
- Return all telephone messages promptly and efficiently
- Ask all necessary questions to ensure engineer/customer obtains the correct Part/s
- Transfer stock deliveries to bin location on arrival to maintain correct off the shelf availability
- Empty the VOR box daily and distribute Parts accordingly, i.e. to van delivery rack or customer collection rack or service counter.
- All delivery notes / Parts to be check and booked in on our computer system promptly and efficiently
- Ensure that appropriate company paperwork is produced to keep a record of customers requirement and place in the correct place i.e. van delivery rack or customer collection rack
- Gain authority to place a VOR orders from Parts Supervisor or Depot Manager for penalised Parts before placing an order
- Service Exchange Parts to be identified cleaned and boxed and labelled for return with appropriate paperwork completed
- Locate non stock items into bins and add the new location to the computer
- Attend service counter area and take orders/enquiries from service engineers
- Ensure Parts for service jobs are picked and ready for engineer
- Process job cards that have been returned by engineer and ensure that the correct Parts are left on the job cards and return to stock parts that are not required
- Parts returns to be sent back with appropriate paper when necessary
- Ensure company credit control procedures are maintained at all times
- Parts department to be kept clean and tidy at all times i.e. walkways and gangways to be kept clear and free of hazards
- Yard to be kept clean and tidy
- Keep front counter and foyer tidy
- Operate fork lift in a safe and responsible manner
- Carry out all work practices in line with company health and safety policy
- Meet and exceed customer expectations whilst maintaining profitability
- Contribute to overall success through teamwork and good communication within the company
- Provide excellent customer service
- Any other duties as deemed necessary to fulfil the role

**Essential**:

- To communicate efficiently and express your ideas clearly and confidently at all levels verbally, in print and via the telephone
- Teamwork, ability to work confidently within a group and on own initiative
- Time Management, ability to manage time effectively, prioritising tasks and working to deadlines
- Drive and determination to get things done, make things happen and continually looking for better ways of doing things
- Analysing and Investigating, ability to gather information systematically to establish facts and principles for problem solving
- Commercial Awareness, ability to understand the commercial realities affecting the organisation
- Flexibility, ability to adapt successfully to changing situations and environments
- Initiative and Self-Motivation, ability to act on initiative, identify opportunities and be proactive in putting forward ideas & solutions

**Benefits**
- Auto-enrolment pension scheme
- 22 days paid holiday + bank holidays + 1 day for every 5 years completed service
- Company sick pay scheme
- Company uniform
- Free staff parking
- Rest area at depot
- Online training programmes for all roles, career paths for progression
- Additional training programmes for employee career advancement
- Life assurance policy (4 x basic salary)
- Private medical health (contributory)
- Chiropractor private medical treatment scheme/ occupational health
- Employee assistance programme
- Employee discounts
- O2 Employee Benefits

Todd Hayes is acting as an Employment Business in relation to this vacancy.
- Todd Hayes Ltd_

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