Sales Administrator

**Sales Administrator, Airdrie.**

**Competitive salary.**

**Discretionary bonus scheme.**

**30 days’ holiday with additional days linked to service.**

**Donaldson Door Systems**, part of the Donaldson Group, established in 1860, is one of UK’s largest, privately owned timber companies. We are a family of 16 businesses and brands, ranging from B2B, retail and ecommerce, all with shared values and a common vision. We are focused on always providing a number one customer experience, embracing innovation, and doing things in a sustainable way, not just for our business but also for the communities we operate in. But most of all, our People are at the heart of everything we do, which is why we are committed to nurturing and empowering our 1,700+ colleagues across the UK.

As a 6th generation family-owned business, Donaldson Group is committed to providing colleague benefits that are truly valuable. Our benefits package includes: 30 days' holiday, inclusive of Statutory Bank Holidays, Length of service awards, Company sick pay, Employee Assistance Programme, (24/7 helpline, counselling sessions, legal, debt and life management advice line). We also provide an additional catalogue of optional benefits included but not limited to; cycle to work scheme, holiday buy and sell and private medical insurance.

**This Role**

Key elements of this role are:

- Answering calls from customers and dealing with general enquiries
- Providing a proactive support service to the other teams
- Maintaining customer records including logging enquiries and updating customer records
- Processing of sales orders through to the creation of manufacturing paperwork for the factory, as well as after sales support
- Filing and all other general admin duties
- Proficient PC office skills
- Excellent telephone manner
- Gets it right first time every time approach.
- Ability to learn, develop and continually improve performance and effectiveness.
- A flexible approach and ability to respond to customer needs.

Hours for the role are 40 hours per week, Monday to Friday.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 01/12/2023
Reference ID: 173/DDS/P/23