E-commerce Customer Service Online

1 month ago


Birmingham, United Kingdom Relaible Medicare LTD Full time

**Reliable Medicare Ltd has a turnover of approximately £20 Million per year in the UK and is a widely respected, leading retail and wholesale supplier of aesthetic products in the UK and around the globe with branches in London, France, Ireland, and the Netherlands - the heart of the company in Birmingham. Our rapid growth and success come from a focus on delivering the latest products to our clients at the most competitive price, and our enviable track record continues to be based on the cornerstones of quality, reliability, and honesty. This is an exciting opportunity to join our dynamic and expanding company as we enter a period of growth.**

**JOB ROLE**

**KEY TASKS**:

- **Driving online sales over the phone**:

- **Increase our online presence through social media/marketing and optimise the website visitor experience**:

- **Updating product listings on various platforms including Magento (images etc.)**:

- **Identifying ways to improve processes in order to improve sales, brand loyalty, and customer service experience**

**SKILLS, KNOWLEDGE, AND EXPERIENCE**:

- **Good understanding of Microsoft Office and Magento**:

- **Excellent written and verbal communication skills**:

- **Quick learning with speed typing skills**:

- **Self-motivated with the ability to exceed sales target**:

- **Highly organised and results-oriented**

**IF YOU ARE A UNIVERSITY GRADUATE**:

- **Training is offered for university graduates (a business diploma would be advantageous)**:

- **You must have a business or marketing diploma**:

- **Graduate salary: £25,000 with grades 2:1 or above. Bonus scheme, with a definite yearly bonus**

**Salary: Salary based on skills and experience. Bonus scheme, with a definite 6-month bonus (every June and December)**

**Must wear formal office attire (uniform allowance £500 per year)**

**Personal phones must not be used for any purpose during working hours, only allowed to be used during lunchtime (no snacking during the working hours)**

**Working Hours Shifts: 40 hours per week, Monday to Friday (8:30 - 5:30), 1-hour lunch break**

**Holidays: 20 days a year plus bank holidays**

**Salary**: £26,000.00-£35,000.00 per year

Ability to commute/relocate:

- Birmingham, B5 4BD: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Did you achieve a 2:1?

**Education**:

- Bachelor's (required)

**Experience**:

- customer service: 1 year (preferred)
- E-commerce: 1 year (preferred)

**Language**:

- English Fluent (required)



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