Member Experience Associate
6 months ago
About Us:
Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.
Overview:
Do you enjoy delivering excellent service to individuals; whether via the phone or e mail, where customers or clients?
Does joining a newly-created team appeal to you; within a well-regarded, award-winning Pension administration firm?
Can you see the opportunity a newly created team offers you in terms of progression & training?
If so, we have an opportunity to join our Member Experience team; to deliver first hand service to the individuals that currently work or have worked for the clients that we work with
The team is designed to act as the first point of contact for members, handling queries regarding their benefits held within a variety of pension schemes.
The role is based onsite in the Bristol office, working on a shift pattern between the hours of 8am to 6pm.
If you currently have experience working within financial services then great If not the role will come with fantastic training, with the overall goal of giving you all the tools you need to be successful in the role
**Responsibilities**:
You will act as the first point of contact for members covering the following:
- Handle queries via incoming telephone calls and other customer contact channels where applicable or required.
- Proactively working alongside the pension admin and operations teams to help manage queries around existing cases and facilitating early resolutions.
- Helping to assess the overall customer experience through the analysis of feedback, following up where necessary to help develop our member proposition.
- There will also be the opportunity to provide support to the pension operations team, allowing for variety during the working day.
Additional Information:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:
- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance
**Other benefits include**:
- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more
**We value inclusion and diversity**
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.
We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy
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