Service Designer

2 months ago

Brentford, United Kingdom Lorien Full time

**Service Designer - Financial Planning and Analysis**

**6Months initially**

**Remote/Hy brid - 1-2 days onsite with remote working.**

**Inside IR35**

**Key Responsibilities**:

- Lead the multi-discipline FP&A team through a human-centered design process for both discovery and/or delivery projects
- Drive a human-centered design process across all project phases, from framing innovative service opportunities to coordinating service delivery implementation
- Uncover human needs through research, develop deep insights, generate business, product and service concepts, and envision how people will interact with them
- Plan, design, facilitate and synthesise co-creation workshops (e.g., service ideation sessions, customer journey mapping etc.)
- Prioritise business, product & service concepts or development backlogs using appropriate strategic frameworks and articulate recommendations and roadmaps
- Make business, product & service concepts tangible and compelling through visual narratives, protypes and videos
- Collaborate with product design and development teams to ensure alignment to design intent through implementation and deployment
- Help plan and execute user tests and use data collected to strategically guide the evolution of services and their touchpoints
- Be the voice of the customer / user throughout the concept design process
- Plan, oversee and finalise all Service Design deliverables (e.g., customer personas, service design blueprints, customer journey maps, insights, and recommendation decks etc.).
- Effectively and compellingly present research insights, service, and product concepts & strategies.

**Qualifications and skills**
- Extensive Service Design, System Design and Design Strategy experience
- Hands-on experience designing and conducting quantitative and qualitative research - in either a customer experience (CX), employee experience (EX) or user experience (UX) capacity
- Experienced facilitator - with ability to design and deliver hybrid workshops that generate value-add outcomes for stakeholders. Confident using digital collaboration tools (e.g., Mural, Miro)
- Proven experience of working on ambiguous, fast paced, complex programmes / initiatives at an enterprise level - confidently delivering pieces of work in days, as opposed to weeks/months
- Programme management and execution skills - with track record of disciplined delivery
- Proven record of building stakeholder relationships / partnerships and ability to influence senior leaders (VP level and above)
- Skilled at working in the detail, whilst simultaneously able to communicate key messages in an effective inspiring and storytelling way.

If you have the following, it would be a plus:

- Experience of service design with SaaS solutions
- Experience designing Financial Planning & Analysis user experiences in products such as Board, SAP Analytics Cloud, Oracle EPM, IBM with Watson Analytics, CCH Tagetik, OneStream and / or Anaplan

**IND_PC2**

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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