QA Auditor

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.

At Howden - Corporate & Commercial, commercial insurance isn’t just what we do - it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

We are searching for a bright, personable, and self-motivated QA Auditor who will be integral to the successful delivery of first-class service levels, supporting the audit requirements within the Commercial & Marine Trade team. As a QA Auditor, you will be monitoring and measuring the quality of calls and documentation, providing feedback, and coaching to support continued service enhancements and providing insightful reports to aid data driven decision making. If you're passionate about delivering exceptional service, building robust client relationships, and have a natural curiosity for business dynamics, we invite you to connect with us.

We offer hybrid working arrangements, incorporating our Maidstone office where you will be part of a growing and thriving team.

Overview:
- Carry out telephone and file QA audits.- Ensure required standards are being met and maintained in line with internal and external regulations and legislation.- Oversee the coaching/training programmes for employees ensuring the provision of documented action plans.- Provide regular/timely coaching feedback where needed.- Ensure documentation is of a high standard, whilst being fully compliant with the FCA or other regulatory bodies.

Knowledge:
- Prior Quality Assurance experience- Experience within a commercial background, ideally within an insurance brokerage. Will consider a similar regulated environment.

**Skills**:
- Customer service delivery experience- Complex problem solving- Manage effective inter-company relationships.

Qualifications:
- Good standard of education to include 5 GCSEs at grade C or above that must include Maths & English (or equivalent)

Our Culture: People First

We’ve travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in:

- An employee-ownership model
- Aligned external investors
- The trust and integrity born of friendship
- Expertise
- Independence

Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention.

Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that’s better for everyone.

Diversity & Inclusion

Permanent