Housekeeping Supervisor 40 HRs Contract + Accor

1 week ago

Rochdale, United Kingdom Norton Grange Hotel Full time

MAIN DUTIES:

- Oversee the daily operation of Housekeeping Departments
- Report any faults or issues guests have risen to the relevant departments and to the Duty Manager.
- Oversee the Cleaning of bedrooms, bathrooms and changing linen.
- Organising any special guest requirements, eg., cots, hairdryers etc.
- Organising guest laundry.
- Organising transportation of clean linen to floors and all aspects of linen in main Linen Room.
- Checking all bedrooms on completion for any errors in cleaning, toilet and maintenance requirements.
- The cleaning of all public areas.
- Ensuring stocks of cleaning materials are properly controlled.
- Periodical cleaning of upholstery, curtains, carpets and bedding etc.
- Attending all training of Housekeeping staff and ensuring you attend training sessions.
- Checking of bedroom folders and replenishing of literature and stationery as required.
- Reporting of lost property.
- To ensure that all shower heads are removed and cleaned on a three monthly basis in line with Health & Safety Regulations.
- Any other duties required by the Manager/ Supervisor.
- Adhere to Health & Safety Regulations to ensure the safety of yourself and others.
- Implement COSHH and Risk Assessments within the department.
- To attend all Company meetings and training courses arranged for the benefit of the department.

Be Knowledgeable:

- Knowledge of overall hotel operations is essential for this role.
- Knowledge of the property, its configuration to understand room allocations.
- Knowledge of room types and room rates (training will be provided).
- Be familiar with Fire, Emergency and Bomb threat evacuation procedures and serve as the liaison point in case of emergencies along with Duty Manager (training will be provided).
- Be informed of all relevant matters at all times enabling them to take correct action where necessary.
- Conduct handover briefings to ensure smooth flow of communication between shifts.
- Ensure new SOPs, standards and processes are communicated and followed through on a daily basis.

Working with others:

- Work as a strong and committed team member and colleague, as well as proactively nurturing interdepartmental and intra-departmental relationships.
- Participate and support managers, supervisors and associates providing feedback as needed.
- Establish and maintain open, collaborative relationships within the team.
- Assist in training of colleagues ensuring that they have the necessary skills to perform their duties with maximum efficiency and productivity using all available on the job training tools.
- Ensure that the highest standards of personal hygiene are maintained.

Management:

- Attend training as required.
- Be on duty as scheduled.
- Ensure professional working relationship with all departments of the hotel as main contact person for the daily operation of the Front Office department.
- Establish and monitor effective employee relations.
- Liaise with maintenance on all matters that may concern them.
- Liaise with sales and reservations on any matters that arise.

*

Previous Experience in a similar role is essential

**Job Types**: Full-time, Part-time
Part-time hours: 40 per week

**Salary**: £10.97 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Rochdale, OL11 2XZ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- housekeeping: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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