Service Supervisor

8 months ago

Coventry, United Kingdom Mitie Full time

Service Supervisor JD

Deliver excellent service standards for the delivery of routine planned and periodic cleaning for a Mitie customer. Ensure the contract service delivery is of a high standard, meeting all SLA agreements whilst adhering to the cleaning schedules.

**Main Duties**
- Leads a team to ensure the delivery of a high quality, timely, responsive, cost-effective, and pro-active service.
- Sets objectives and goals for the team and what the next steps/ priorities are to meet those goals.
- Is responsible for all the QHSE requirements of their team for areas of accountability.
- Communicates in an engaging way, ensuring inspiring and motivating messages are conveyed across the team.
- Effectively resources the team in line with business requirements and takes a proactive approach through business forecasting.
- Manages performance for the entire team, ensuring there are MiReviews completed for all team members with clear next steps.
- Completes monthly cleaning/housekeeping audits and reports back to head of housekeeping with results.
- Uses initiative to identity talented colleagues across their teams and site to ensure they are developed/supported through their career aspirations and building a pipeline of successors.
- Ensures that engagement action plans are brought to and kept alive across the entire team, creating a positive environment that contributes to making Mitie a great place to work.
- Utilises the internal HR systems, people support services and guidance to promote best practice and enable their people management accountabilities.
- Ensures that all payroll and absence management process are effectively controlled to minimise disruptions and impact on engagement levels.
- Coaches and develops their teams to be the best they can be at work, enabling them to achieve their full potential.
- Brings to life the Mitie values daily, ensuring they and their teams demonstrate the exceptional every day.
- Leads on all employee formal meetings, such as any employee relations topics, restructuring, TUPE or any other consultations.

**What we are looking for**
- Has a strong standard of both literacy and numeracy skills
- They possess an intermediate knowledge level of all Microsoft office packages.
- Fully competent in the use of PCs and other types of technology
- Expert in the provision of soft services with experience in a similar industry.
- Has developed excellent written, verbal communication and negotiation skills to support them in their role.
- Fully capable of understanding and maintaining the confidentiality across the site and respecting the needs of all stakeholders.
- Understands the organisations goals and objectives and can bring these to life in theirs/their teams' daily activities.
- Works well under pressure to meet the challenging deadlines for both operational and people aspects of their roles.
- Demonstrates forward thinking/planning, with a positive and can-do attitude and can flex their style to meet the needs of the business.
- Can effectively plan and manage own workloads, however, understands when to ask for support when needed.
- A strong manager with proven ability to lead, motivate, inspire and support a diverse team.
- The ability to be calm and composed under pressure,
- Good decision-making skills.
- Strong financial acumen with the ability to manage costs and ensure budgets are met.
- Represents Mitie and the client always in a professional, courteous, and confident manner.
- A team player with the ability to lead by example through operational excellence, strong interpersonal skills and the ability to interact at all levels

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