Personal Assistant

3 weeks ago


Uxbridge, United Kingdom The Health Lodge Practice Full time

We are seeking a full-time Personal Assistant to provide administrative support to an extremely busy Chiropractic Doctor, who splits her time between a growing clinic and private patient home-visits.

You will be highly personable, have a passion for providing great customer service, dealing with issues, and proactively managing enquiries.

You must have strong communication skills (verbal and written) and be able to utilise those skills when interacting with our patients and colleagues.

You will be IT literate with experience in using Microsoft Office and have strong attention to detail. You are used to working as part of a team and taking responsibility for your own work which is measured against objectives and targets.

You will be provided with full and thorough training to allow you fulfill the role, in addition to a fantastic team to work with and access to treatment at a discounted price.

Whilst your priority will be handling your executive’s private patients, you will be required to assist in the clinic where necessary.

**Responsibilities and Duties**
- Register new Private Patients (both self-funding and insurance)
- Discuss and confirm liability of fees and charges with the Patients
- Proactively book the Private Patient schedule for as many weeks in advance as possible
- Calculate journey times and travel expenses for each home-visit
- Discuss and manage all matters pertaining to the patient’s insurance cover with the Insurance Coordinator
- Oversea invoicing to self-funding patients and chase payments where required
- Update and maintain the Patient CRM
- Place orders for Private Patient items e.g., vitamins or exercise aids
- Liaise with the Doctor to request Patient Reports to adhere with medical records and for insurance purposes
- Proof-read and amend all documents produced by the Doctor
- To use clinical booking systems with accuracy and attention to detail
- Perform personal tasks for the Doctor on an ad-hoc basis when required

**Required Experience & Skills**
- Experience as a Personal Assistant
- Excellent written and verbal communication skills
- Great IT skills and knowledge of patient management systems
- Able to work in a team and be a fast learner
- Excellent attention to detail
- Be punctual
- Be positive and always smiling
- Ability to keep calm under pressure

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00 per year

Application question(s):

- Are you available to work various hours, evenings and Saturday's?

Work Location: Hybrid remote in Uxbridge

Expected start date: 09/05/2023



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