Concierge

**Job details**:
**Posted**

22 March 2024

**Salary**

Up to £26500.00 per annum

**Location**

Edgware

**Job type**
- Permanent**Discipline**
- Corporate Services & Business Support**Reference**

BBBH32493_1711125389

**Contact Name**

Jonathan Catt

**Job description**:
**Concierge**:
**Location: Colindale**

**Salary £26,500**

**Working hours: 40 Hours a week over 5 days**

**Key Responsibilities**:

- Assisting with preparation of check-in and check-out reports, completing property inductions with new residents
- Preparing inventories for apartments and ensuring these are returned by new tenants
- Implementing and supporting branded marketing campaigns
- Assisting with deposit protection scheme set up and releases
- Assisting with move in / move out customer journey procedures
- Assisting with the collection of rents, ensuring collection and deposit on a timely basis
- Utilising the property management system to record various transactions and navigate tenant information, producing AST contracts and renewal contracts
- Representing the company brand by providing exceptional service to residents, prospective tenants, contractors, and visitors
- Communicating effectively and courteously with residents and colleagues, clearly understanding and responding to their needs
- Assisting in promoting a neighbourly and community atmosphere including contributing to the resident events programme
- Undertaking activities to recognise and celebrate long-term residents
- Assisting the General Manager with resolving customer complaints
- Providing feedback on the efficiency of customer service process to help develop brand and ways of working
- Active involvement in obtaining regular 5* reviews for the property

**Requirements**:

- Previous experience in a customer service or sales role
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Good organisational skills and attention to detail
- Proficiency in Microsoft Office and property management software
- Knowledge of deposit protection schemes and AST contracts
- Flexibility to work weekends and evenings as required

**Benefits**:

- Competitive salary
- Training and development opportunities
- Opportunity to work in a dynamic and growing company
- Access to communal facilities including a co-working lounge, gym, gardens, movie room and car park
- Opportunity to contribute to a friendly community atmosphere for residents to enjoy

If you are a highly motivated individual with a passion for delivering exceptional customer service, this company would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you would be a great fit for this role.