Community Safety Officer

2 months ago

Birmingham, United Kingdom University of Birmingham Full time

**Position Details**

Campus Services

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £25,866 to £27,518, with potential progression once in post to £30,820

Grade: 4

Full Time (Annualised hours)

Permanent

Closing date: 23rd April 2024

**Our offer to you**

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

**Background**

The University of Birmingham Community Safety & Security Team is in a period of transformation and service improvement, so this is an exciting time to join a diverse and skilled new element of the department.

The Community Safety Team is a new concept, which puts the safety and experience of our students, staff and community first.

The purpose of this role is to deliver an excellent customer focused security service to University staff, students, visitors and other external services. As a Community Safety Officer, you will be empowered to support engagement campaigns, create social media content to profile work being delivered by the Safety Team and other departments, provide intelligence led, reassurance patrols of the University grounds and local areas, and provide support to staff and students by assisting and signposting where necessary.

**Role Summary**

We are looking for someone who can deliver a customer focused service who can support the Team Manager in delivering campaign activity and engagement. The role requires someone with strong communication skills who can also quickly make decisions. If you want variety, a great team to work with and the ability to contribute to the student experience, this is the role for you.

The role will involve working around the needs of the University community, which may include unsociable working hours and will require flexibility.

**Main Duties**

**Campaigns, marketing and social media**
- Take ownership of allocated safety campaigns, working to agreed plans to maximise the engagement and reach, whilst monitoring budget and resource, escalating concerns where finances are not in line with the budget.
- You will write routine content for the CST social media platforms using the University‘s branding with the purpose of increasing awareness of CST activities.
- Help to organise and run drop-in sessions for the community from our new Safety Hub meeting room to ensure positive engagement and gain valuable intelligence through open discussions relating to campus activity.
- This role will collaborate with our safety contacts, including those in local government and the police, to share information and best practice.
- Establish strong working relationships with other members of the University community, providing support and advice where necessary.

**Safety Intelligence and Patrolling**
- Understand and act upon the daily team briefing, formulating a patrol strategy and prioritising workload.
- Report and collate information and intelligence gained during engagement

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