Service Advisor

6 months ago


Bristol, United Kingdom Fowlers of Bristol Limited Full time

**Service Advisor**

As one of the largest multi-franchise motorcycle retailers in the UK, Fowlers Motorcycles is seeking to appoint an experienced and energetic individual with a mature attitude to join our Service Team.

**ABOUT FOWLERS**

**THE ROLE**

To deliver the highest standards of customer service, and to deal with customer queries discreetly, tactfully, and sensitively in order to exceed their expectations. You will work as part of a team of Advisors and Technicians to schedule workloads, while providing timescales and costings to customers, and ensuring that customers are confident of receiving best-in-class workmanship and first-rate service.

**SKILLS & QUALIFICATIONS**
- The desire and ability to deliver exceptional customer service, and to be an outstanding ’ambassador‘ for Fowlers.
- A minimum of 2 GCSEs in Maths and English, grades A to C, or 9 to 5, or equivalent.
- A technical appreciation of, and/or enthusiasm for motorcycles and scooters is a significant asset.
- An excellent communicator who is fluent in spoken and written English.
- A friendly, outgoing, approachable, diplomatic, and professional manner.
- You are expected to be prepared to uphold the highest standards of integrity and discretion.
- The ability to use your initiative intelligently, whilst observing company guidelines and procedures.
- Computer literate, numerate and accurate.
- A good team player, who also benefits from an energetic and flexible approach.

**THE POSITION OFFERS**
- A very competitive basic salary + a monthly commission scheme*
- Company pension scheme + free life insurance*
- Free private healthcare*
- Free and confidential employee assistance program and well-being portal*
- Subsidized staff canteen*
- All necessary training is provided, including systems, consumer law & care, customer service, payment security and data protection.

*Subject to eligibility and/or terms & conditions

**Job Types**: Full-time, Permanent

**Salary**: £23,795.00-£25,200.00 per year

**Benefits**:

- Bereavement leave
- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Bristol, BS4 3DR: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Fowlers is a long and well established part of the motorcycle industry. Do you have an active interest in motorcycling, either through ownership or use of a motorcycle as a hobby or for transport?
- How many years of motor industry experience do you have?

Work authorisation:

- United Kingdom (required)

Work Location: In person


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