First Fence is a leading name in the Security and Temporary Fencing industry that provide the highest standard of service, at the best market price. Our team of specialists are dedicated to meeting the needs and expectations of all of our customers.

As we are the only security fencing company to offer same day delivery within the UK, delivering optimum service through our dedicated sales, transport & systems development teams, it is no surprise we are one of the market leading companies in the security fencing industry.

The rapid pace of our growth has resulted in a sales increase in excess of 100% year on year since we were established in Burton-on-Trent in 2010. Building on our success, we are continuing to develop avenues for new business opportunities. Having recently opened our sixth depot in Nottingham, we have ambitious plans for further growth and business expansion.

Our rapid growth means that we currently operate from six locations - our main head office in Swadlincote in the East Midlands, Tipton in the West Midlands, Nottingham, Canvey Island, Bristol, and Glasgow.

**Position**:
Reporting to the Sales Manager, the post holder will play a vital role in the growth of the business.

Working in a fast-paced environment as a member of the sales team, the post holder will meet the needs of existing clients and seek opportunities to extend our client base further. Processing a high volume of inbound sales calls, take orders, payments, and process sales. They will build strong customer relationships and maintain customer accounts which will include making outbound calls.

The role is demanding as well as rewarding and therefore requires flexibility, drive, and initiative.

Our rapid growth means that we currently operate from six locations - our main head office in Swadlincote in the East Midlands, Tipton in the West Midlands, Nottingham, Canvey Island, Bristol, and Glasgow.

**Requirements**:

- Build positive relationships with potential new customers and lasting relationships with present customer base
- Processing orders
- Taking inbound calls and assisting with orders and enquiries
- Monitor your targets and KPIs to ensure these are being met
- Offering reliable product advice
- Promoting and upselling the company brand / products
- Sending out and chasing quotes
- Keeping records of customer interactions, customer accounts and filing associated documents
- This list is not exhaustive

**Other information**:

- Computer literate
- Excellent written and verbal communication skills
- Able to remain calm in a fast paced, high pressure environment
- Good customer service skills
- High level of attention to detail
- Proven ability to work as part of a team and independently
- Self motivated, with the ability to demonstrate initiative to contribute to the team’s success
- Flexible approach to working hours
- Driven, determined with a can-do attitude and positive approach.
- Effective interpersonal skills
- Able to plan, organise and prioritise workloads and meet deadlines
- Able to quickly adapt to new systems, including in-house systems
- Keep up to date with new information and changes in departments
- Ability to seek out and identify potential future opportunities and upsell opportunities
- Projects confidence and enthusiasm
- Objection handling and securing business opportunities

**Salary**: between £26,000 to £28,150 pa depending on experience

**Hours**: 45 per week Monday to Friday between 07.00 - 17.00

**Benefits**

Cycle to work

EAP

Colleague Discount

Discounted benefit platform

Free parking

25 days holiday