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Customer Representative
2 weeks ago
We are seeking a Customer Representative to join our team. As a Customer Representative, you will be responsible for providing exceptional customer service and support to our clients.
**Responsibilities**:
- Communicate effectively with customers to address inquiries, resolve issues, and provide product information
- Maintain a high level of professionalism and phone etiquette while interacting with customers
- Identify opportunities for upselling and cross-selling products or services
- Analyze customer feedback and provide insights to improve customer satisfaction
**Skills**:
- Excellent verbal and written communication skills
- Strong phone etiquette and customer service skills
- Ability to multitask and prioritize tasks effectively
- Analytical mindset to understand customer needs and provide appropriate solutions
**Salary**: From £24,126.27 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 04/04/2024
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